What are the responsibilities and job description for the TR/CALL ATTENDANT II position at Tulalip Gaming Organization (TGO)?
Job Description:
JOB SUMMARY:
Responsible for providing outstanding guest service while answering all incoming calls, lost and found resolution, coordinating guest service calls and efforts, coordinating Guest Room Attendants and Houseman’s daily checklists, and/or transferring calls as appropriate. Opens and closes the Housekeeping Department as designated.
EDUCATION:
- High School Diploma or GED equivalent required.
SKILLS:
- Must be able to type 25 wpm. (Test required)
EXPERIENCE:
- Minimum of two (2) years guest service experience.
- Minimum of two (2) years work experience answering multi-line phones.
- Minimum of two (2) years secretarial and/or office experience.
OTHER REQUIREMENTS:
- Must adhere to strict confidentiality of all information and records seen and/or heard.
- Must have the tolerance and patience for dealing with upset, angry, and/or frustrated individuals.
- Will be responsible for the deliverance of the highest level of guest service to guests, VIP's, and co-workers.
- Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
- Must be able to work any shift assigned to include days, swing, weekends, and/or holidays as needed or requested.
- Must have a successful employment history with the Tulalip Tribes and/or other current and past employers.