Emergency and Critical Care Liaison

Tufts V.E.T.S. is a premier, VECCS level 1 Certified facility level 1 emergency and specialty hospital in New England. We are committed to providing the highest standard of patient care from a wide range of specialty services including 24-hour emergency and critical care, anesthesia, surgery, internal medicine, oncology, radiology and diagnostic imaging, ophthalmology, dermatology, urgent care, and cardiology. We are continually seeking to unite highly skilled professionals in veterinary medicine to provide a collaborative environment that strives to promote and strengthen the human-animal bond. 

Tufts V.E.T.S. strives to be a community where diversity and inclusion are a priority. 

About the Position: To provide advanced support to the team members and clients of the Emergency and Critical Care department.  

• Facilitate Professional, courteous, clear and effective communication to the ECC doctors, clients and staff.
• Act as a point of contact for the ECC service.
• Assist ECC doctors with client communication regarding both inpatients and outpatients.
• Maintain ECC pending labs. Ensure results are returned to the doctor and reported to the client in a timely manner.
• Has the ability to work independently while keeping oneself organized and meeting all deadlines.
• Responsible for supporting clients and medical teams through all stages of patient care, including hospital admissions, visits, discharges, and end-of-life appointments, while ensuring clear communication and compassionate service.
• Possesses high level of medical knowledge.
• Can navigate difficult conversations and high stress situations with tact and professionalism.

Compensation: Is based on education, experience, credentials, and skill level. 

Benefits: Full-time benefits include health, dental, vision, short and long-term disability, life insurance, 401K, flexible spending accounts, PFML, Employee Assistance Program, paid maternity leave, paid vacation/sick/personal time, employee pet discount, uniforms, CE opportunities and allowance, and paid holidays. 

Personal Requirements: 

• Minimum of 18 years old 

• 3-5 years of experience as a veterinary technician in an emergency veterinary hospital setting preferred. Equivalent experience as a liaison accepted.
• Understanding of veterinary medical terms and disease process.
• Must have the ability to support and foster an environment of diversity, inclusion, collaboration, and empathy 
• Must have excellent interpersonal relationship and communication skills  
• Ability to multi-task in a fast-paced working environment  
• Is detailed oriented and reliable  
• Proficient at working with digital records and using Microsoft Word & Excel  
• Has a high commitment to providing exceptional client care 
• Excellent client communication skills 
• Must be well-spoken, professional, approachable, and maintain a positive outlook 
• Physical Effort: Must be able to lift 30 lbs. Sitting, standing, or walking for long periods of time may be required.

Salary : $26 - $30