Dietary & Food Services Aide 1

Job Profile Summary 

​This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations.  In addition, this role focuses on performing the following Dietary & Food Services duties: Prepares and serves meals based on general or special diets. Responsibilities also include operating and maintaining kitchens, cafeterias, and counters across entity locations. Manages food inventories, schedules vendor deliveries, food preparation, and menu planning while adhering to regulatory guidelines.  An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Job Overview 

Under general supervision, this position works in any location where food is prepared including retail, patient and catering operations.  This position is involved in all aspects of food services including assisting with menu selection, food preparation, food delivery, kitchen cleanliness and sanitation. 

Job Description 

Minimum Qualifications: 

1. Food service experience. 

Preferred Qualifications: 

1. High School diploma or equivalent. 

2. One (1) year in hospital food services.

Location: High Pointe House, Haverhill, MA

Hours: Weekends Only

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Maintains and communicates accurate and updated diet order information through the system to ensure patients receive appropriate meals, nourishments and commercial enteral products in accordance with current diet order.  

2. Elicits patient information regarding food preferences, intolerances, likes and dislikes. Alerts the Clinical Dietitian to any actual or potential nutritional problems of patients. 

3. Assists patients with menu selection and writes and corrects regular and as assigned modified diets for patients. Responsible for maintaining high level of accuracy and appropriateness of patient trays. 

4. Delivers trays to patients, picks up trays from patients. 

5. Follows all precautions on patient units by donning and doffing PPE appropriately. Performs hand hygiene according to standards. 

6. Stocks nursing unit pantries with nourishments and dietary supplies, utilizing first-in, first-out system. 

7. Ensures accurate tray assembly on patient tray line. Prepares normal menu items, salads, sandwiches, desserts, and special items. 

8. Operates a variety of kitchen utensils to weigh, measure, mix, wash, peel, cut, grind, stir, strain, season and knead food items for cooking, serving and storing 

9. Assists in the preparation of hot and/or cold foods, and properly stores food, utilizing knowledge of temperature requirements and spoilage. 

10. Maintains accurate sanitation and temperature logs in work area according to regulatory requirements. 

11. Assists with setup, stocking, serving and delivering of food from counters, steam tables and work stations 

12. Responsible for cleaning and sanitizing of dishware, equipment and work stations. Strips, sanitizes, stacks, patients' trays and utensils in dish room, reassembles tray line. Cleans and sanitizes pots and utensils equipment, floors, walls, dish machine, etc 

13. Removes trash from assigned workstation and/or from kitchen to specified area. Returns empty bottles and cans to recycle bin located in receiving /loading dock area. Removes crushed cardboard to designated areas. 

14. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment. 

15. May prepare special nutritional products such as infant formulas, modular tube feedings, or powdered nutritionals for high-risk adult patients. 

16. May operate a cash register (or equivalent), receives payments of cash, checks and charges from customers or employees for goods or services, making change and issuing receipts or tickets to customers. 

Physical Requirements:  

1. Standing and walking for 95% of the day, straining and lifting approximately 30lbs., pushing loaded carts (approximately 400lbs.). 

2. Requires manual dexterity to handle money, work cash register, preparing food,  

3. Exposure to infectious diseases due to interacting with sick patients 

4. Possible exposure hazardous chemicals due to cleaning and sanitation. 

5. Requires ability to hear phoned patient orders, supervisors instructions. 

6. Exposure to heat, cold, steam, chemicals and hot equipment. 

7. Frequent exposure to garbage and trash. 

Skills & Abilities: 

1. Ability to read, write, and understand written instructions. 

2. Interpersonal skills necessary to interact with patients, patient care team and employees. 

3. Familiarity with therapeutic diets 

4. Knowledge of sterile food handling techniques. 

5. Ability to operate simple mechanical devices such as coffee urn, dish machine, slicer, trash compactor. 

6. Ability to use a knife for slicing, cutting, dicing. 

What We Offer

• Competitive salaries & benefits

• Medical, Dental and Vision benefits start day one

• 403(b) retirement with company match

• Tuition reimbursement and continuing education support - Access to MedBridge for PT CEUs and licensure/certification support, reinforcing our commitment to ongoing clinical development.

• Opportunities for career growth

• Fleet car program - A unique offering that reduces personal vehicle burden and supports clinicians in the field.

• Industry-Leading Safety Program – A one-of-a-kind Workplace Safety & Violence Prevention role dedicated to proactively addressing increasing safety concerns in healthcare settings. This program includes:

  • AVADE de-escalation and self-safety training

  • InvisaWear GPS-enabled safety devices

  • Escort services to ensure staff safety in the field

About Care at Home:

Tufts Medicine Care at Home is a proud member of Tufts Medicine, a health system that is rethinking how academic and community centers, local and national businesses, and technology and service innovators can all work together. So that clinicians can deliver expert care where it’s needed most and so that we can bring wellness back to health care, one person at a time. 

About Tufts Medicine 

A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well-being. 

Tufts Medicine is an equal opportunity employer