Messenger

Job Profile Summary 

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment.   An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation. 

Job Overview 

Under general supervision, transports patients and patient-related items throughout the Hospital, ensuring the safe and comfortable transportation of patients in a courteous manner. 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. Familiarity with hospitals. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. On specified schedule, picks up and delivers from different stations throughout the Hospital, patient-related items such as blood and urine specimens, medical records, mail, O.R. schedules, laboratory and pharmacy slips and billing documents.  

2. Sorts items for pick-up, and checks accompanying paper work for completeness and accuracy.  

3. Checks with appropriate station personnel for any special instructions or questions regarding items for delivery.  

4. Transports patients to and from various areas of the Hospital by wheelchair, stretcher or go-cart; occasionally escorts ambulatory patients. Ensures proper identification of patient by checking name on wristband, signs patient off the unit in Transport Log Book, tells patient where he/she is going, ensuring patient comfort, dignity and safety in route. Takes along all necessary patient-related items, such as medical record, etc.  

5. Cleans messenger cart, basket, wheelchairs, stretchers, and go-carts by rubbing down with alcohol or other cleaning solution.  

6. Checks in with appropriate station personnel for any special instructions prior to removing patient from unit.  

7. Informs receiving area personnel of patient's arrival and communicates any special instructions.  

8. Locates wheelchairs, stretchers and appropriate accessories, i.e. IV poles, mattresses, etc. and reports any broken equipment to supervisor. 

Physical Requirements:  

1. Standing or walking most of the day.  

2. Occasional contact with cleaning solutions when cleaning equipment.  

3. Frequent exposure to blood, body waste, and unpleasant odors through the handling of specimens throughout the Hospital.  

4. Occasional exposure to contagious diseases and radioactivity through the transporting of patients and patient-related items; improper transporting of patient may increase possible exposure.  

5. Improper lifting or transporting of patients may result in back strain.  

6. Frequent contact with patients, Unit Secretaries, and Nursing Staff. Occasional contact with families, visitors and physicians. 

7. Mental and visual ability necessary to observe on-coming traffic at intersection when moving patients and equipment. 

8. Frequent lifting and pushing of light to heavy weights when transporting patients. Occasionally kneels, bends, and stretches when cleaning equipment. 

Skills & Abilities: 

1. Ability to read and write basic English in order to sort and deliver items.  

2. Ability to understand oral and written instructions and to speak English well is necessary to communicate with patients and staff.