Front Desk Practice Coordinator - Primary Care

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position works directly with clinical leadership to streamline data collection and dissemination, enhance professional development departmental workflows, and assist with systems thinking to achieve efficiencies and a system of quality healthcare.

Job Description

Preferred Qualifications:

1. High school diploma or equivalent

2. Two (2) years of related experience in a hospital or healthcare setting

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Performs a lead role for Nursing Professional Development Department in operation of Learning Management System to upload content, assign to users, track performance.

2. Performs a lead role in planning and transitioning current paper nursing competencies into electronic via eLearning Management System.

3. Serves as key organizational resource for our patient experience data. Work collaboratively with Director to disseminate data in support of organizational and departmental strategic alignment initiatives.

4. Streamlines and improves record keeping of Nursing contact hour programs relative to nursing database.

5. Assists in coordination of educational material as necessary.

6. Maintains intranet for to shared governance and patient care services. Evaluate options to enhance end user experience.

7. Assists Magnet Program Director and Coordinator in maintenance of demographic database.

8. Organizes shared governance meetings, assist with minutes, dissemination.

9. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals and to support the Hospital's Standards of Performance

10. Assists with process redesign as related to assigned projects

11. Transforms information into a format useful for communicating with leadership and staff.

Physical Requirements:

1. Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.

2. Requires manual dexterity using fine hand manipulations for computer keyboard operation.

3. Requires ability to see computer screen, and reports.

4. Requires ability communicate visually, verbally and audibly with healthcare personnel.

Skills & Abilities:

1. High proficiency in Microsoft Office products

2. Thorough working knowledge and experience using multiple database software products including but not limited to Excel, Access, and Power Point.

3. Ability to quickly learn database software products. Experience in report writing.

4. Excellent organization, communication (verbal and written) and interpersonal skills.

5. Ability to manage multiple projects simultaneously and within scheduled deadlines.