Lead HR Information Systems Analyst - UKG

Job Title: Lead HR Information Systems Analyst - UKG

Hours: 40 hours; M-F 8:30-5:00 PM EST

Location: Open to remote work. Occasional travel required to Massachusetts as needed.

About The Role:

The Lead HR Information Systems Analyst UKG serves as Tufts Medicine's senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Schedulerand workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization.

About Tufts Medicine:

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. The health system is the principal teaching affiliate for Tufts University School of Medicine. The strong relationship between Tufts Medicine and Tufts University School of Medicine is evident in our governance, academic and research structure. Tufts Medicine is comprised of the following clinical entities:

* Tufts Medicine Professional Group (TMPG)

* Tufts Medicine Integrated Network (TMIN)

* Tufts Medical Center

* Lowell General Hospital

* MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford

* Tufts Care at Home

Job Overview

This position serves as Tufts Medicine's senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Scheduler and workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization. This position acts as a mentor and escalation point for other UKG HRIS Analysts, provides strategic recommendations to leadership, and ensures UKG capabilities are fully leveraged to support Tufts Medicine's workforce strategies.

Job Description

Minimum Qualifications:

1. Bachelor's degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field.

2. Seven (7 ) years of experience supporting UKG Pro WFM, with significant hands-on experience in UKG Advanced Scheduler.

3. Experience leading complex system configurations, upgrades, and cross-functional implementations.

4. Experience in troubleshooting, root-cause analysis, and translating operational needs into system solutions.

5. Experience working with payroll, timekeeping, and integrations in a healthcare environment.

Preferred Qualifications:

1. Master's degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field.

2. Ten (10 ) years of experience supporting UKG Pro WFM, with significant hands-on experience in UKG Advanced Scheduler.

3. UKG Pro WFM Advanced Scheduler certification(s).

4. Experience in a multi-hospital or large health systems with union environments.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Serves as the system owner and subject-matter expert for UKG Advanced Scheduler, including schedule templates, staffing matrices, self-scheduling, shift differentials, labor distribution, and fatigue management.

2. Leads optimization of scheduling workflows to support nursing, clinical departments, support services, and centralized staffing teams.

3. Partners with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets.

4. Oversees configuration and testing for new scheduling features, enhancements, and upgrades.

5. Leads complex configuration work within UKG Pro WFM modules including Timekeeping, Accruals, Attendance, and related WFM components.

6. Coordinates release management, including configuration changes, regression testing, and migration activities.

7. Provides advanced troubleshooting and escalated support for critical scheduling and timekeeping issues.

8. Delivers system training and guidance for leaders, superusers, and schedulers.

9. Ensures data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation.

10. Supports operational dashboards and staffing metric development.

11. Upholds system governance standards and change-control processes.

12. Leads validation and QA cycles, ensuring business rules are correctly maintained.

13. Models continuous improvement, user-centric design, and system stewardship.

Physical Requirements:

1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. Largelyasedentaryrole,whichinvolvessittingmostofthetime,butmayinvolvemovementssuchaswalking,standing,reaching, ascending / descending stairs and operating office equipment.

3. Frequently required to speak, hear, communicate and exchange information.

4. Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

5. Occasionally lift and/or move up to 25 pounds.

Skills & Abilities:

1. Significant knowledge of the Human Resource function.

2. Skills in process improvements relative to Human Resource operations.

3. Strong analytical skills with the ability to complete high priority projects and activities with time-sensitive deadlines.

4. Mathematical aptitude to perform calculations and data analysis.

5. Proficient in development and maintenance of spreadsheets, databases, and word processing documents.

6. Interpersonal skills necessary to interface effectively with various levels of personnel in discussions and explanations of complex information and to gain cooperation with individuals and groups while effecting timely progress.

7. Advanced level of customer service skills.

8. Strong understanding of hospital or healthcare scheduling practices, staffing models, pay rules, and labor compliance.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: