What are the responsibilities and job description for the Computer Repair Technician position at Tuff Techies?
Job Summary
Want to work for a tech company that pays well, treats you right, and rewards your grind? Welcome to Tuff Techies. We’re a top-rated tech support company that’s serious about service, but even more serious about building a team that wins.
With 3 ways to bonus per ticket, your paycheck reflects your performance. Crush repairs, move fast, or upsell solutions—we’ll make sure it pays off. It’s time to work smarter and earn better.
Duties
- Analyze and diagnose hardware and software issues across multiple operating systems.
- Provide technical support to customers in a retail environment, assisting with troubleshooting and repairs.
- Perform software troubleshooting for various applications on Windows, Mac OS, iOS, and Android devices.
- Conduct hardware repairs including soldering components when necessary.
- Maintain accurate records of customer interactions and service requests.
- Stay updated on the latest technology trends and product releases to provide informed recommendations to customers.
- Collaborate with team members to enhance service delivery and improve customer experiences.
Experience
- Proven experience in technical support or as a computer technician is preferred.
- Familiarity with operating systems such as Windows, Mac OS, iOS, and Android is essential.
- Strong analytical skills with the ability to troubleshoot complex software issues effectively.
- Experience in retail sales is a plus, enhancing customer interaction skills.
- Ability to perform soldering tasks for hardware repairs is desirable but not mandatory.
- Excellent communication skills and a customer-focused attitude are required.
Join our team as a Computer Technician where your expertise will help shape the technology experience for our customers!
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Monthly bonus
- Overtime pay
- Performance bonus
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Prescott Valley, AZ (Preferred)
Ability to Relocate:
- Prescott Valley, AZ: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $22