Client Care Specialist

Title: Client Care Specialist

About the Role: We are seeking a mature, professional, and self-motivated Client Care Specialist to join our team. As the first point of contact for our clients, you play a vital role in creating a welcoming, respectful environment. This position is perfect for someone who balances strong interpersonal skills with a high level of detail-orientation and a "proactive" mindset.
You won't just be answering phones; you will be a guide for our clients—helping them navigate paperwork, understanding their insurance benefits, and ensuring their journey with our counselors is seamless and positive.

Requirements:

• Age/Maturity: Must be at least 18 years of age with a mature, professional demeanor.
• Experience: Proven experience working with the public; experience in a healthcare or clinical setting is a plus.
• Technical Skills: Proficiency in Microsoft Office Suite and Google Workspace. Ability to learn and navigate EHR systems and virtual platforms like Clocktree.
• Soft Skills: Exceptional interpersonal skills, problem-solving abilities, and the ability to handle sensitive information respectfully.
• Reliability: A track record of punctuality and the flexibility to work two evening shifts (until 8:00 PM) per week.
• Compliance: Must maintain a current enhanced background check and adhere to all reporting protocols (including abuse reporting per Policy #320).

Preferred Qualifications/Skills:

• Bilingual (English and Spanish)

Supervised by: Office Lead/HR Director

Location: Idaho Falls, Rigby or Rexburg office (as assigned on the work approved schedule)

Summary of Benefits:

• Medical Insurance paid for by company for full time employees
• Dental Insurance is available
• Vision Insurance is available
• Simple IRA with 3% company match
• Life Insurance options
• Sterling Medical Membership provided for fulltime employees (and family)
• CEU membership provided for fulltime employees
• Loan repayment program

Job functions, responsibility and authority:

• Client Welcome & Orientation: Greet clients warmly, assist with check-ins, and guide them through the orientation process and required paperwork.
• Insurance & Billing: Verify insurance benefits daily. Confidently discuss coverage and billing with clients, collect co-pays/balances, and close daily billing batches.
• Communication Hub: Manage multi-line phones, address voicemails, and respond to emails promptly. Assist with setting up telehealth appointments and making reminder calls.
• Administrative Support: Scan documentation into the Electronic Health Record (EHR) with 100% accuracy. Assist the Scheduling and Billing departments as needed.
• Provider Liaison: Support our counselors and community workers by managing schedules and documentation to ensure a high-quality experience for both staff and clients.
• Office Stewardship: Maintain a clean, organized, and sanitized environment (including light vacuuming/restocking) to ensure the office remains a professional space.
• Assist with other office responsibilities as assigned.