What are the responsibilities and job description for the Patient Concierge position at Tucson Plastic Surgery?
Join Our Team!
Tucson Plastic Surgery is adding a Patient Concierge to our team. As the practice continues to expand in its new state-of-the-art plastic surgery office, ambulatory surgery center, and wellness center, we’re looking for someone who can deliver a concierge-level, five-star patient experience for every patient.
About the Role
As a Patient Concierge, you are an essential part of the patient experience and daily clinic operations. You will serve as a welcoming and dependable point of contact for patients while supporting Physicians, Patient Care Coordinators, and the clinical team to ensure a seamless and efficient flow throughout the practice. This role combines exceptional customer service, front-desk coordination, patient communication, and hands-on clinic support.
Who You Are:
- Warm, welcoming, and genuinely compassionate, with a natural ability to make patients feel comfortable and cared for
- Professional and personable, with exceptional interpersonal and communication skills
- Highly organized, dependable, and detail-oriented, with strong follow-through
- Proactive and adaptable, with the ability to anticipate needs and manage changing priorities in a fast-paced clinical environment
- Confident and polished, with a commitment to delivering a refined, five-star patient experience
- A collaborative team player who takes initiative and contributes positively to the overall patient and staff experience
Key Responsibilities
- Welcome new and existing patients and ensure every visit reflects a warm, professional, and exemplary patient experience
- Manage patient check-in and check-out, appointment scheduling, and patient communications
- Answer incoming calls and appropriately assist, triage, or direct patient needs
- Room patients and support efficient patient flow during physician clinic days
- Prepare, maintain, and turn over patient rooms throughout clinic
- Communicate with patients regarding appointments, paperwork, forms, and upcoming visits
- Support Physicians, Patient Care Coordinators, and clinic staff with patient-related and administrative needs
- Maintain accurate patient information and documentation within the electronic medical record
- Assist with patient documents, referrals, electronic tasks, and incoming communications
- Process patient payments accurately and maintain appropriate front-desk procedures
- Assist with clinic operations, including room turnover and other duties needed to keep the practice running efficiently
- Maintain open, collaborative communication with the front office, clinical team, and physicians to support continuity of care
- Uphold strict HIPAA compliance, patient confidentiality, and Tucson Plastic Surgery’s service standards
What You Will Get:
Tucson Plastic Surgery is built on the belief that luxury-level service and medical excellence go hand in hand. We are a team of highly skilled, trusted professionals committed to delivering an unparalleled, transformative patient experience.
$23 - $25/hour depending on experience
Full-time opportunity, in-office, M-F 8:30 am-5:00 pm, no evenings, weekends, or on-call
Immediate benefits
- Dental, Vision & Health
- PTO - 2 weeks
- Holidays Paid
- 401k - employer match
Ideal Candidate
- Minimum 1 year of experience working in a professional office setting required; medical office experience preferred
- High school diploma or equivalent required
- Exceptional customer service, interpersonal, and communication skills
- Professional and confident verbal and written communication
- Strong organizational, documentation, and time-management skills with excellent attention to detail
- Ability to multitask, prioritize, and adapt to changing needs in a fast-paced clinical environment
- Comfortable using computers and learning electronic medical records, scheduling systems, and patient communication platforms
- Proficiency in EMR systems; ModMed preferred
- Dependable, punctual, and accountable
- Ability to work independently while also collaborating effectively with physicians and the clinical team
- Refined, polished, and compassionate demeanor reflecting five-star service standards
- Self-motivated with a positive attitude and commitment to patient
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23 - $25