Electronic Payments Generalist

JOB TITLE:                                      Electronic Payments Generalist

REPORTS TO:                                AVP of Payment Strategies

SUPERVISES:                                 None

EXEMPTION STATUS:                 Non-Exempt

Starting Hourly Rate: $21.00

PRIMARY FUNCTION: Provide support for the electronic payments team. Complete payment processing, journal entries and reconciliation. Investigate issues arising from fraud and respond to internal and external departmental inquiries.  

ESSENTIAL FUNCTIONS:

1. Complete daily processing for the following areas: checks, cards, and ATM/ITM disputes within specific timeframes.
2. Prepare and input journal entries as needed and in accordance with TFCU procedures.
3. Reconcile assigned general ledger accounts, research and recommend resolutions for account reconciliation issues.
4. Review all requests in the various department email inboxes and process changes in a timely manner.
5. Cross-train in all department functions to be able to complete tasks as assigned.
6. Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Follow credit union Member Privacy Policy and member identification procedures.

OTHER DUTIES/RESPONSIBILITIES:

1. Gain and retain an understanding of regulations, rules and guidelines to recommend dispute solutions.
2. Maintain knowledge of industry trends, current practices and applicable laws and regulations.

1. Respond to internal and external member inquiries promptly and professionally.
2. Prepare month end departmental reporting.
3. Prepare/update documentation for job duty procedures and implement identified process improvements.

1. Gain and retain a high-level knowledge of all TFCU products, policies and procedures.

1. Maintain a professional businesslike appearance in accordance with TFCU Dress and Personal Appearance Policy.
2. Adhere to TFCU’s attendance and punctuality policy.
3. Engage in behavior that aligns with the credit union’s cultural beliefs.

KNOWLEDGE, SKILLS AND ABILITIES:

Qualifications:

1. Knowledge of accounting policies and procedures.
2. Ability to gain and retain knowledge of data processing and accounting systems with an emphasis in member accounts and account transactions.
3. Ability to gain and retain knowledge of Reg E, Fed ACH regulations, and NACHA Operating Rules and Guidelines.
4. A working knowledge of ECCHO Rules, UCC, Reg CC, Reg J, Fed OC3, BSA/AML, and FFIEC Guidance.
5. Ability to perform intermediate mathematical calculations involving decimals, percentages, fractions, etc. Ability to apply mathematical and accounting principles to solve complex problems.
6. Knowledge of the Microsoft Office Suite products, specifically Outlook, Word, Excel and PowerPoint.
7. Ability to make quality judgments on reversing member fees and other member requests based on credit union policy.

Availability: Monday through Friday, as scheduled.

Education: High school diploma or its equivalent required.

Experience:

1. Three (3) years of experience in credit union/banking, payments, or accounting-related functions required.
2. Basic Accounting courses and AAP Certification and NCP Certification preferred.

Physical Demands: The Physical Demands described here are representative of those that must be met by the person in this position to successfully perform the essential functions of the job with or without reasonable accommodation.

1. Sit, Stand, Walk and Bend: While performing the duties of this job, this position is regularly required to sit, stand, and walk.
2. Use of Hands/Fingers: To operate a computer, keyboard, mouse and other office machinery such as but not limited to; a calculator, copy machine, and printer. Additionally, this position is frequently required to sit and reach with hands and arms.
3. Speech/Hearing: This position frequently communicates via phone and in person.
4. Lifting: The ability to occasionally lift up to 15 lbs. is required for this position.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job.  They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job.  This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment; TFCU is an "employment at will employer.

Salary : $21