Surgical Scheduler (2 Years Experience Required)

Job Title: Surgery Scheduler

Department: Clinical

Location: Tucson, Arizona

Reports to: Physician and Practice Manager

Supervises: N/A

Job Summary: As a member of our clinical team, the surgery scheduler is responsible for coordinating all the required elements to schedule in office procedures and surgeries at various hospital and ambulatory surgery centers.

Principal Duties and Responsibilities

• Monitors, coordinates, and manages all surgical scheduling tasks for assigned providers
• Obtain authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by the patient’s health care insurers or managed care providers.
• Schedules internal and external appointments, procedures, and surgeries.
• Reviews surgical procedures with patients, providing education and review of necessary documents, and secures patients’ signatures on required documents.
• Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures timely delivery of pertinent documents.
• Schedules or coordinates pre-admission testing, surgical clearance appointments with the patient’s Primary Care Physician office, Cardiology, or other specialty practices.
• Timely review of pre-operative testing results and forwards abnormal test reports to the surgeon and clinical coordinator. Communicates the same with the patient’s Primary Care Physician regarding medical clearances.
• Prepares and collates surgical paperwork and ensures timely delivery to the surgical site. Reviews the chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available before pre-operative testing and surgeries.
• Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
• Utilizes Electronic Medical Record to document all patient communications.
• Assist with any other assigned duties or tasks.
• Maintains confidentiality of all patient information and complies with HIPAA regulations.
• Promotes and supports the mission and values of Tucson Breast Health Services through all verbal and nonverbal actions.

Job Qualifications

Education

• High school diploma or equivalent is required

Specific Job Experience

• Minimum 2 years’ experience in a medical office with medical terminology experience. Prior surgery scheduling experience is required. Authorizations for surgeries, in-office procedures and diagnostic testing is required and candidate must have prior experience in these areas.

Knowledge, Skills and Abilities

• Must be detail-oriented and able to manage multiple tasks at one time
• Excellent verbal and written communication skills
• Experience with insurance authorization
• Computer proficiency and experience with electronic health care records
• Excellent customer service skills
• Previous scheduling experience in a health care environment is required
• Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization is required.
• Familiar with Excel, Word, Windows
• Must be highly skilled in verbal communication, problem-solving, prioritization, and organization
• Knowledge of HIPAA/Confidentiality
• Prior experience with practice management and electronic records systems
• Prior experience with payor portal work and payor authorization access

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• surgery scheduling: 2 years (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Tucson, AZ 85712 (Preferred)

Work Location: In person