Systems Administrator

SUMMARY:

Tucker-Reeves Associates is seeking Systems Administrator to help support a Program with the US Department of Veterans Affairs. We are partnered with Booz Allen on this position. This position is located 100% onsite at the Veterans Administration facilities at Fort Harrison VAMC (Helena, MT), including Medical Centers, with daytime hours and potential for evening and/or weekend hours. All VA facilities require the flu vaccine during the flu season (Dec 1 - Mar 31)

RESPONSIBILITIES:

As an onsite Systems Administrator on our project, you will be supporting the Department of Veterans Affairs.

• Analyze problem areas and opportunities for improvement in this mission critical network.
• Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.
• Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
• Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance).
• Frequently traversing around large VA site campus while transporting equipment to various office buildings.
• Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the ServiceNow tool. Track and document all system changes, problems, issues, and work tasks within ServiceNow.
• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices and perform imaging, desktop support, adds/moves and changes.
• Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
• Providing user management account support where Elevated Privileges (EP) may be required.
• Performing software application installation and configuration based on change order.
• Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
• Performing system monitoring and analysis on systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.
• Utilizing MS System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and tools.
• Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
• Performing audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
• Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes. May include occasionally pulling cables from server room as needed.
• Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary.
• Ability to work both independently and as part of a team to achieve successful results with minimal guidance.

REQUIREMENTS:

• Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, or 8 years of additional relevant experience may be substituted for education
• 5 years' experience maintaining and troubleshooting a wide variety of systems and networks to include high volume/high availability systems.
• Must have knowledge of debugging protocols and processes.
• Experience with conducting routine system administration tasks and logging data in system admin logs.
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
• Knowledge of debugging protocols and processes
• Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements.
• This position is located 100% onsite at the Veterans Administration facilities at Fort Harrison VAMC (Helena, MT), including Medical Centers, with daytime hours and potential for evening and/or weekend hours.
• All VA facilities require the flu vaccine during the flu season (Dec 1 - Mar 31)