What are the responsibilities and job description for the Dedicated Account Manager position at Tucker Freight Lines?
The Dedicated Account Manager will oversee a single, high-value customer relationship while dispatching its dedicated drivers. This individual will act as the primary point of contact, ensuring operational excellence, customer satisfaction, and continued growth within the assigned account. This position requires the ability to independently resolve transactional questions and problems with minimal supervision.
Duties/Responsibilities:
- Serve as the primary point of contact for the dedicated customer, ensuring clear communication, prompt response, and exceptional service.
- Build and maintain a strong partnership through consistent, positive interactions and a deep understanding of the customer’s business needs and goals.
- Accurately & efficiently enters customer orders
- Provides timely order status updates to customers
- Understands customer needs and demands to proactively manage supply chains and minimize delays.
- Analyzes and creatively resolves issues related to order entry concerns.
- Engages in a professional and collaborative manner with internal team members.
- Provides feedback and ideas to create better efficiency and processes.
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Drive growth opportunities within the assigned customer account by identifying areas for expanded service or value-added solutions.
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Develop and sustain strong relationships with key stakeholders and decision-makers within the customer organization.
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Act as the customer advocate within Tucker Freight Lines, ensuring their priorities are clearly represented and consistently met.
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Lead and support a team of professional CDL Class A drivers.
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Develop strong, trust-based relationships with drivers through consistent communication, professionalism, and mutual respect.
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Coordinate and dispatch drivers to ensure timely pickup and delivery of freight.
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Monitor and track driver performance and load status to ensure on-time service and proactively resolve any issues.
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Additional duties as assigned.
Required Skills/Abilities:
- Proven experience in account management, customer service, or logistics/supply chain operations (transportation industry preferred).
- Proficiency in computer programs such as Microsoft word, excel, etc.
- Excellent organizational, written, and verbal communication skills
- Must be a self-starter and have a positive, “can-do” attitude
- Embraces teamwork and appreciates problem-solving in group environments
- Ability to multi-task in a fast-paced environment
Military Veteran's encouraged to apply!