General Clerk

Position Description Summary:

General Clerk III supports the Family Advocacy Program (FAP). Responsible for assisting in promoting child and family well-being for Service Members and their families by providing administrative, data management, and client intake support; will require thriving in a fast-paced environment and committed to supporting military families with professionalism and confidentiality.

Responsibilities:

• Provide front desk coverage Monday–Friday, 0730–1600, answering routine calls and offering general office information.
• Greet ACS customers, assess needs, and provide referrals to FAP services.
• Schedule briefings, meetings, and client appointments; prepare agendas, minutes, and weekly schedules.
• Issue FAP training resources, materials, and library items to clients.
• Assist with creating briefing materials and coordinating command briefings.
• Design, coordinate, collect, and validate monthly risk factor data from participating agencies.
• Submit risk factor data to designated authorities by required deadlines.
• Assist with monthly needs assessments; collect, analyze, and prepare graphics supporting data findings.
• Create, input, and maintain database entries for FAP training sessions, command briefings, client intakes, and attendance logs.
• Maintain records of simple contacts and enter data into the Army Family Web Portal.
• Establish and maintain physical/electronic files in compliance with Army Record Information Management System (ARIMS).
• Update the installation commanders list quarterly.
• Maintain and track registration logs, weekly intake schedules, and monthly attendance reports.
• Assist ACS FAP staff with program administration and coordination.
• Support ordering and procurement by obtaining quotes and organizing purchase documentation.
• Maintain a resource directory of military and civilian support services within a 40-mile radius.
• Coordinate with Marketing to develop flyers, brochures, and promotional materials.
• Provide information about FAP services, registration procedures, and class offerings.

Skills & Experience:

• Minimum 1 year experience in a military or civilian social service agency, or experience as a military family member.
• Minimum 2 years of documented experience with Microsoft Word, PowerPoint, and Excel.
• Basic computer skills and familiarity with video conferencing tools.
• Ability to enter and retrieve data from management systems.
• Strong oral and written communication skills.
• Valid, unrestricted driver’s license.
• Ability to meet all training requirements dictated by installation and program policies.
• Knowledge of ACS programs (preferred).

Education:

• High school diploma or recognized equivalent

Security Clearance Required:

• Must successfully pass a DoD National Agency Check with Inquiries (NACI) background investigation.