What are the responsibilities and job description for the Bilingual Limited Duration Customer Service and Billing Specialist position at Tualatin Valley Water District?
Please apply on our website https://www.governmentjobs.com/careers/tvwd. really applications will not be reviewed.
Description
We’re looking for one limited duration, bilingual Customer Service and Billing Specialist to join our team at TVWD! This position is budgeted through June 30, 2027.
The Position:
As a TVWD Customer Service and Billing Specialist, you’ll work in our office to help our 215,000 customers start/stop water utility service, assist with account and billing questions, and accept payments. You’ll also support a variety of projects in the Customer Service Department like normalizing our new Customer Information System and helping customers in need access new financial aid programs.
TVWD’s Culture:
Our mission: Providing quality water and service to our community.
Our vision: Our water sustains thriving communities–everyday for everyone. Our values: Respect,
Integrity, Service, Equity, and Safety
We believe a diverse workforce and an inclusive environment adds quality and perspective to our service delivery. We strive to develop and maintain a diverse workforce that values and embraces change as we adjust our strategies to meet the needs of our customers and employees. Those changes can be difficult, and we are committed to leaning into tough conversations and learning from each other along the way. We’re going through a lot of changes at TVWD with our Willamette Water Supply Program (WWSP) and Customer Information System (CIS).Our already hard-working employees are navigating these projects and more and we’re becoming a stronger team as we manage through these changes. The culture at TVWD is changing with more transparency and openness with one another through effective communication, respect, trust, support, collaboration, investment in employees, creativity, and innovation. It’s a great time to join TVWD!
Our Customer Service Department Culture:
As a water provider, providing our customers with positive engagement, accurate information and trustworthy service are our main goals. Our team loves to work together, and we strive to provide an inclusive work environment built on the foundation of independent thinkers and task driven personnel. We encourage our team to take initiative and challenge themselves to do better than the day before. Our pride in ownership of providing the highest quality of service is what makes our Customer Service Department so great. We are a fun bunch of employees with a great sense of humor who strive to complete our work effectively and efficiently.
TVWD’s Customer Service Department encompasses several critical functions that are dedicated to supporting customers and advancing improvements to utility meter-to-cash operations. To best serve the community, the Department is committed to continuous improvement, empowering employees, and living the District’s values.
Are You Our Ideal Candidate?
We’re looking for someone with the following skills, experience, and traits to join our team:
- Strong verbal and communication skills
- Call-center, customer service, and cash handling experience Respectful, polite, cheerful, empathetic, and friendly Reliable and dependable
- Able to navigate common customer service challenges like working with customers with limited technology skills or language barriers (bilingual Spanish and English skills required)
- Ability to learn systems and software programs Able to work in a team environment
- Experience helping customers
- Able to provide and receive feedback
Typically, a TVWD Customer Service and Billing Specialist has a high school diploma or GED and two years of experience in accounting, bookkeeping, utility billing, customer service, cashiering, and/or working in a call center. Our recruitment goals include hiring the candidate who is best able to meet the performance objectives of this role; we encourage people with non-traditional skillsets and experience to apply, even if you don’t have experience with every job function listed on the job description.
Compensation/Benefits:
The salary range for this position is $58,115.20-$87,193.60 per year depending on experience. There is a 3% bilingual pay differential for those who qualify. These positions are not eligible to work remotely. The schedule is Monday through Friday.
TVWD is proud to offer a valuable benefits package including:
- Participation in the Oregon Public Employees Retirement System (PERS)
- Low-cost medical/dental/vision insurance
- Generous paid time off including vacation, sick, and holiday leave
- Twelve weeks of fully paid family/medical/safe leave (Yes, it’s true!)
- 3% 401(k) match and additional voluntary deferred compensation programs
- Free Tri-Met pass
- Tuition reimbursement Employee Assistance Program
Please reach out to HR@tvwd.org with questions regarding our benefits package.
Recruitment Process:
Please upload your cover letter and resume and complete the supplemental questions to the link at the top of this section. The recruitment will close when we receive 50 well-qualified applications or on 10/31 at 11:00 a.m., whichever comes first.
We anticipate the following interview schedule:
Phone interview: 11/5
Panel interview: 11/10
Executive interview (if needed): 11/12
The selected candidate would begin their duties around the end of November.
Job Types: Full-time, Temporary
Pay: $27.94 - $41.92 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $58,115 - $87,194