Apartment Maintenance Manager - Reserve at Sawmill - Milford, DE

Service Manager – Reserve at Sawmill, Milford, DE

WPM is seeking an experienced Service Manager to lead the maintenance operations at Reserve at Sawmill, our luxury garden-style apartment and townhome community in Milford, DE. The Service Manager will oversee daily maintenance operations, schedule and manage contractors and vendors, handle work orders and apartment turns, and ensure resident concerns are addressed promptly. Previous residential maintenance management experience is strongly preferred.

Starting at $30.00 per hour, based on experience
Schedule: Monday–Friday, 8:00 AM–4:00 PM, with on-call availability

Key Responsibilities:

• Diagnose and perform repairs in HVAC, electrical, plumbing, carpentry, drywall, flooring, and general maintenance

• Manage unit turnover and move-in/move-out processes

• Oversee work order systems, ensuring timely completion and accurate updates

• Conduct regular property inspections to identify and address maintenance needs

• Coordinate and schedule contractors, vendors, and third-party services

• Execute routine preventative maintenance to extend equipment and property life

• Collaborate with the Property Manager on project updates, unit turns, and work order progress

• Ensure compliance with company policies, safety standards, and operational goals

Required Knowledge, Skills & Abilities:

• HVAC Certification strongly preferred, or willingness to obtain within 6 months of employment

• Proficiency in plumbing, electrical, and carpentry

• Knowledge of OSHA safety rules and regulations

• Strong time management and prioritization skills

• Excellent written and verbal communication abilities

• Superior customer service skills, with professionalism in handling resident concerns

• Comfort with technology and work order management systems

• Valid driver’s license and reliable transportation required

Education & Experience:

• High School Diploma or equivalent

• Minimum 5 years of experience in residential multifamily or facility maintenance

Why Join WPM?

✅ Competitive pay with bonus opportunities
✅ Health, dental, and vision insurance
✅ Paid time off and holiday pay
✅ 401(k) retirement plan with company match
✅ Career growth, development, and training opportunities
✅ Company-paid certifications that support career growth
✅ Rental discounts for eligible full-time associates who choose to live at a WPM property
✅ Phone allowance provided

#IND2

Education

• High School or better

Skills

• Advanced Plumbing
• Snow removal
• Attention to detail
• Meeting deadlines
• Heating, ventilation and air conditioning
• Prioritizing tasks
• Microsoft Word
• Painting
• electrical

• Dealing with complaints
• Customer service
• Coaching individuals
• Effective listening skills
• Dry wall installation
• Hydronic/Steam boiler

Behaviors

• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.