Assistant Operation Manager

About Company:

About TTFB Group

Founded in 1990, TTFB Group is one of Asia's leading publicly listed restaurant groups, operating a diverse portfolio of brands with more than 150 locations across Taiwan and the region.

For over three decades, we have been dedicated to delivering exceptional dining experiences through quality, innovation, and operational excellence. As part of our global growth strategy, we are expanding our footprint into the United States. In 2026, we proudly opened our first U.S. restaurant, Very Thai, in the first quarter, followed by the launch of our second brand, BoBo, in the second quarter. This marks an exciting new chapter in bringing our culinary expertise and hospitality to a broader international audience.

Unlike a traditional food and beverage company, TTFB is building a food technology-driven organization. We leverage technology, data, digital innovation, and operational excellence to transform how we develop products, operate our restaurants, and enhance the guest experience. By combining culinary craftsmanship with technology, we are creating a smarter, more scalable, and future-ready business.

At TTFB, our culture is built on Discipline × Harmony. We believe sustainable success comes from balancing high standards, accountability, and operational excellence with respect, collaboration, and teamwork. This philosophy guides how we work together, make decisions, and serve our guests every day.

Our people are the foundation of our success. We are committed to fostering an environment where talented individuals can grow, contribute, and make a meaningful impact. Whether you are passionate about restaurant operations, culinary excellence, technology, corporate functions, or innovation, we invite you to join us as we continue shaping the future of TTFB Group.

Together We Rise.

About the Role:

The Assistant Operation Manager in the Accommodation and Food Services industry plays a pivotal role in supporting the overall management and smooth functioning of daily operations. This position is responsible for assisting in the coordination and supervision of staff, ensuring high standards of customer service, and maintaining operational efficiency across all departments. The role requires close collaboration with the Operations Manager to implement policies, manage resources, and address any operational challenges promptly. The Assistant Operation Manager will also contribute to staff training and development, fostering a positive work environment that aligns with company goals. Ultimately, this role aims to enhance guest satisfaction, optimize operational workflows, and support business growth within the hospitality setting.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2 years experience in operations or management within the accommodation or food services industry.
• Strong understanding of hospitality industry standards, health and safety regulations, and customer service principles.
• Proven ability to manage teams and coordinate multiple operational functions simultaneously.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience with hospitality management software and inventory control systems.
• Certification in food safety or hospitality management (e.g., ServSafe, Certified Hospitality Supervisor).
• Demonstrated experience in budget management and cost control.
• Advanced problem-solving skills and ability to implement process improvements.
• Prior experience working in a multi-unit or large-scale hospitality environment.

Responsibilities:

• Assist in overseeing daily operations of accommodation and food service departments to ensure seamless service delivery.
• Coordinate and supervise staff schedules, performance, and training to maintain high productivity and service standards.
• Monitor inventory levels and collaborate with procurement to ensure timely availability of supplies and materials.
• Support the implementation of health, safety, and sanitation standards in compliance with regulatory requirements.
• Address guest inquiries and resolve operational issues promptly to maintain customer satisfaction.
• Collaborate with the Management Team to develop and execute operational strategies and process improvements.
• Prepare and analyze operational reports to identify trends and recommend corrective actions.
• Assist in budgeting, cost control, and resource allocation to optimize operational efficiency.

Skills:

The Assistant Operation Manager utilizes strong leadership and organizational skills daily to coordinate staff activities and ensure operational goals are met efficiently. Effective communication skills are essential for interacting with team members, guests, and suppliers, facilitating smooth operations and conflict resolution. Analytical skills are applied when reviewing operational reports and identifying areas for improvement or cost savings. Knowledge of hospitality management software enhances the ability to track inventory, manage schedules, and streamline workflows. Additionally, problem-solving and decision-making skills are critical in addressing unexpected challenges and maintaining high service standards.