What are the responsibilities and job description for the Service Writer position at ttech?
Responsibilities for Service Writer
- Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
- Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
- Advise the customer on the auto repairs that you recommend and offer a pricing quote
- Communicate with parts sellers and technicians to make sure everything needed is on hand
- Provide updates to customers as their work is completed
- Answer detailed questions about services performed and price information
- Maintain customer records by keeping all files organized
- Schedule appointments over the phone
Qualifications for Service Writer
- Basic math and accounting knowledge
- Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems
- Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding
- Advanced computer and data-entry skills
- Organizational and record-keeping skills
- Ability to stand, walk, sit and lift up to 25 pounds
- Have a teamwork mindset in the workplace and accept feedback on your work
- Understand the typical format of company schedules in order to manage time efficiently
- Ability to multitask, work in high-stress settings and offer flexible hours on your schedule
Job Type: Full-time
Pay: $ $20.00 per hour
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $20