Senior AV Engineer

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior AV Engineer working in office in Denver, CO, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What you’ll be doing:

You will be responsible for all aspects surrounding the engineering, configuration, installation, maintenance, training, and upgrade of our Global IP-Video Tandberg/Cisco and Web based (Zoom) infrastructure (Operating in 16 different Countries). US based Teams Room Video systems.

During a Typical Day, You’ll

• Support and implement all VoIP, IP-Video, Digital Signage, A/V based technologies.

• Oversee all installations, repairs and maintenance support of said systems

• Support of A/V design, project management, vendor management/oversight, Budgeting as it relates to the A/V and video systems.

• Provide design/engineering/project leadership on new/upgraded video conferencing, Event Center, NOC projects.

• Provide/Lead engineering and technical input to create, maintain, and implement video engineering standards

• Support/Lead moves, adds, and changes in the system

• Continuously prioritize activities to ensure video operations are functioning properly and in accordance with standards

• Provide in-room AV support for all end user and senior executive needs

• Create various installation, training and job aid documents
• Performs other duties as requested by manager

What You Bring to the Role

• High School Diploma. Bachelor’s Degree preferred but can be replaced by experience.

• Minimum 3 years’ experience with Video Conferencing/AV integration design, engineering, installation and support,

• Experience with A/V Platforms: QSC / Qsys environment, Crestron, Extron, Shure, Sennheiser, Mackie, Dante, Running Live Sound, ETC Lighting, DMX, Global Cache, Video Wall processors / RGB Spectrum, IP Cameras Platforms.

• Json Programming, Savant, MDM Solutions (Jamf or Workspace 1), MAC, Executive PC support, Linux, and Video Editing a plus

• Familiarity/Extensive Experience with Web based services such as Zoom, Hangouts, Microsoft Teams, etc.

• Experience with large enterprise IP networks and related networking equipment

• Experience bridging and troubleshooting Teams video conference calls

• Must possess strong organizational skills and be able to learn and define technical processes and procedures

• Must be able to plan, provide analysis, design and implement technical solutions

• Must possess a thorough knowledge of the MS Office suite (i.e. Outlook, Excel, Visio, etc.

• Understand IP-Video and Web based protocols (i.e. H.323, SIP, etc.)

What You Can Expect

• An annual incentive program

• Medical, dental, and vision

• Tax-advantaged healthcare accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

• Tuition reimbursement and access to thousands of free online courses

Visit TTEC Benefits for U.S. Employees | TTEC for more information.

The anticipated range is $70,000-80,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.