What are the responsibilities and job description for the Licensed Property & Casualty Insurance Sales Agent position at TTEC?
Your potential has a place here with TTEC’s award-winning employment experience. As a Licensed Property & Casualty Insurance Sales Agent working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll Be Doing
Do you love pets and have a passion for helping pet parents make informed decisions? In this role, you’ll serve as a trusted advocate for pet insurance, combining empathy with consultative sales to guide customers toward coverage that fits their needs. Whether you’re educating, recommending solutions, or resolving questions with care, you’ll play a key role in delivering peace of mind to families and their pets.
You’ll take a needs-based approach to every interaction… listening carefully, clearly explaining product features, benefits, and coverage options, and guiding customers step by step through the application and enrollment process. You’ll also identify opportunities to recommend additional or alternative solutions when appropriate, using thoughtful upselling and cross-selling to maximize value for the customer.
During a Typical Day, You’ll
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-AZ-Tempe
Job
Sales / Business Development
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll Be Doing
Do you love pets and have a passion for helping pet parents make informed decisions? In this role, you’ll serve as a trusted advocate for pet insurance, combining empathy with consultative sales to guide customers toward coverage that fits their needs. Whether you’re educating, recommending solutions, or resolving questions with care, you’ll play a key role in delivering peace of mind to families and their pets.
You’ll take a needs-based approach to every interaction… listening carefully, clearly explaining product features, benefits, and coverage options, and guiding customers step by step through the application and enrollment process. You’ll also identify opportunities to recommend additional or alternative solutions when appropriate, using thoughtful upselling and cross-selling to maximize value for the customer.
During a Typical Day, You’ll
- Initiate consultative sales calls to prospective and existing customers interested in pet insurance and offer products that fit their needs
- Clearly explain coverage options, benefits, and key details so customers know exactly what they're choosing
- Conduct needs assessments to identify suitable insurance plans and recommend additional or alternative coverage through upselling and cross‑selling when appropriate.
- Guide customers through the application and enrollment process, ensuring information accuracy and regulatory compliance
- Follow up with leads and customers and keep CRM records complete and current.
- Remain informed about product offerings, industry developments, and regulatory changes to provide accurate information.
- Active Property and Casualty Producer License
- 1–3 years in pet insurance, property and casualty insurance support and sales, or related roles
- High school diploma or equivalent
- Computer experience
- Business-to-Business hours with a Monday to Friday schedule so you can take your weekends back
- Supportive of your career and professional development
- Continuing education paid for by TTEC
- An inclusive culture and community minded organization where giving back is encouraged and lifelong learning is a part of our culture
- Base wage of $25 per hour plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-AZ-Tempe
Job
Sales / Business Development
Salary : $25