What are the responsibilities and job description for the Insurance Agent Trainee position at TTEC?
Your potential has a place here with TTEC’s award-winning employment experience. Are you ready to move beyond part-time work in retail, fast food, or customer service? TTEC’s award-winning pre-employment experience in Charlotte, North Carolina, offers a pathway to a full-time, professional career as an Insurance Agent Trainee. #experienceTTEC
In this role, you’ll grow your career by connecting your customer service or sales aptitude to become a Licensed Property & Casualty Insurance Agent. TTEC pays you to train, study, and take your state-required licensing exam. We even cover all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
A Typical Day
Once You Become a Licensed Insurance Agent, You’ll
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-NC-Charlotte
Job
_Customer Care Representative
In this role, you’ll grow your career by connecting your customer service or sales aptitude to become a Licensed Property & Casualty Insurance Agent. TTEC pays you to train, study, and take your state-required licensing exam. We even cover all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
A Typical Day
Once You Become a Licensed Insurance Agent, You’ll
- Answer incoming communications from customers
- Conduct research to resolve customer issues
- Upsell products or services to existing customers as needed
- Aptitude, self-discipline, and tenacity to learn and pass the state licensing exam
- Access to a personal desktop or laptop with reliable internet for the self-study portion of the licensing program
- At least 6 months of customer service or sales experience
- Integrity to follow guidelines on maintaining client privacy
- Strong customer service orientation
- High school diploma or equivalent
- Strong computer navigation skills and experience
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course and all state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
- Base wage of $18 per hour during your training period. Once you are licensed, you will receive a base pay of $21.50 per hour and performance-based bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-NC-Charlotte
Job
_Customer Care Representative
Salary : $18 - $22