What are the responsibilities and job description for the B2B Customer Service Representative - Sales Appointments - Outbound - Remote USA position at TTEC?
Your potential has a place here with TTEC's award-winning employment experience. As a Sales Appointment Setter working remotely, you'll be a part of bringing humanity to business. #experienceTTEC
Our TTEC Remote CX team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL, MT, or outside of the United States. Residents of Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in United States says it all!
Base Salary $18.50/hour performance-based bonus opportunities
help us grow our sales representative team
eligible for generous employee referral bonus opportunities
What You'll Do
You'll connect with small business customers and prospects to understand their needs, identify sales opportunities, and schedule appointments with sales consultants when a solution may be a fit. Using your customer service, sales, communication, and decision-making skills, you'll ask thoughtful questions, capture clear notes, and help set up the next conversation for success.
During a Typical Day, You'll
- Connect with customers and prospects to identify needs and sales opportunities
- Ask discovery questions to understand business workflows and customer priorities
- Schedule appointments with sales consultants when a solution may support the customer
- Capture clear notes to support effective follow-up and consultative conversations
- Follow pipeline, adherence, and customer follow-up expectations
- Support new customer acquisition and expanded customer relationships
What You Bring to the Role
- High school diploma or equivalent
- 1 year of post-secondary education or 1 year of sales experience
- 2 years of contact center experience supporting inbound and outbound interactions
- Comfort making recommendations, solving problems, and escalating when appropriate
- Strong written and verbal communication skills with the ability to navigate multiple computer systems
- Sales, appointment-setting, lead generation, or quota-based experience
- Reliable high-speed internet service with minimum speeds of 30 Mbps download and 15 Mbps upload
What You Can Expect
- A team environment supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And yes... $18.50/hr base performance based bonus opportunities, benefits you'd expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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