What are the responsibilities and job description for the Senior Consultant, Resource Management position at TTEC Digital?
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are seeking a Senior Consultant, Resource Management to oversee our P&L management, project accounting, customer success, and resource optimization across our professional services organization. This role is responsible for ensuring projects are delivered profitably, teams are effectively utilized, and customers achieve strong outcomes. This is a highly visible role in a fast passed software environment.
\n• Drive forecasting, budgeting, and financial planning for services delivery
• Monitor project financials and take corrective action to protect margins
• Develop and track KPIs such as gross margin, billable utilization, and revenue per resource
• Ensure accurate project accounting (revenue recognition, cost tracking, margin analysis)
• Partner with delivery teams to manage budget vs. actuals across all engagements
• Implement standardized project financial tracking and reporting frameworks
• Identify risks related to scope, cost overruns, and delivery timelines
• Optimize employee utilization rates across projects
• Manage resource planning, capacity, and demand forecasting
• Balance workload to maximize billable hours while maintaining quality
• Track and improve key metrics (utilization %, billable vs. non-billable time)
• Develop and execute training programs to improve team capabilities
• Identify skill gaps and build targeted enablement plans
• Support onboarding and continuous learning for delivery teams
• Foster a high-performance, accountable culture
- Bachelor’s degree in computer science, Management or Accounting preferred.
- 3 years of P&L and project accounting experience
- 3 working with or managing project margins and utilization for a SaaS company or equivalent
- 2 years of project management experience with budget management responsibility
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Experience with Changepoint is a plus
- Team Player
- Desire to work in a fast-paced environment
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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000 employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Salary : $90,000 - $115,000