What are the responsibilities and job description for the Sales Director - Higher Education - Midwest US position at TTEC Digital?
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\nDirector of Sales - Public Sector/SLED (Higher Education Focus)
As an Associate Account Executive for TTEC Digital, you’ll help create and deliver exceptional customer experiences while driving growth in the Public Sector, Higher Education sector. TTEC Digital helps leading organizations reinvent their businesses through customer engagement, digital transformation, and innovative CX solutions.
What You’ll Be Doing
• Drive net-new revenue within Public Sector, Higher Education institutions across the Upper Midwest
• Qualify and convert hyperscaler-generated leads (AWS, Microsoft, & Google) into active pipeline
• Build strategic relationships across campus buying centers, including:
o Campus Police Departments (contact center environments)
o Enrollment Operations (registration and surge periods)
o University IT leadership and administrative stakeholders
• Close mid-market opportunities typically ranging from $500K - $1M
• Collaborate with internal solution consultants and partner teams to position CX, CCaaS, AI, and cloud solutions
• Establish a repeatable Higher Education sales motion within the region
• Leverage Midwest relationships to expand into university systems and support selective City/County or state-level engagement
What You Bring to the Role
• Experience: 2–5 years of sales experience OR Higher Education operational background with commercial aptitude
• Preferred: Campus police department, Higher Education IT, administrative experience, or enrollment operations familiarity
• Experience working with or selling alongside major cloud platforms such as AWS, Microsoft, or Google
• Strong relationship-building and pipeline management skills
• Ability to navigate complex university ecosystems and engage senior campus stakeholders
• Coachable, development-oriented mindset with intellectual curiosity and executive presence
• Sales instincts and stakeholder fluency; product knowledge can be trained
What You Can Expect
• Base Salary: $75,000 – $80,000
• Target Earnings: Significant commission upside with potential to approach $250,000 total earnings
• Primary Territory: Minnesota and Wisconsin (preferred), also acceptable: Chicago, Detroit, broader North Midwest region
• Opportunity to build and scale a repeatable Higher Education sales motion
• Supportive, developmental environment with clear growth potential
About Us
TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Together, we apply holistic solutions from two centers of excellence: Engage and Digital.
TTEC is a proud equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are committed to expanding our diverse and inclusive workforce to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in this role, we encourage you to share your qualifications.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000 employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote