Overlay Sales Specialist, ServiceNow

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off
  
  
  

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000 employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Reporting to the ServiceNow Practice Leader the Overlay Sales Specialist for ServiceNow will partner and collaborate closely with our sales teams driving revenue growth and expanding the client base for our ServiceNow practice. This will include leveraging your ability to identify opportunities, understand client needs, development of tailored solutions, and craft compelling value propositions for our clients.

Job Summary:

The motivated and experienced Sales Specialist will have a proven track record in account management or sales and a deep understanding of the ServiceNow platform and adjacent technologies. The candidate must be ready to drive growth into an existing installed base of customers who know TTEC Digital for complex customer experience and contact center technology transformations (but not yet for ServiceNow, specifically). As such, a background with ServiceNow’s CSM portfolio is preferred.

Key Responsibilities:

• Identify and develop new business opportunities for ServiceNow solutions inside our existing portfolio of CCaaS, CRM and CX customers
• Working with technology, marketing and sales practitioners to create and propose solutions that involve multiple technologies and service types
• Understand customer needs and recommend suitable ServiceNow products, implementations/projects, consulting and managed services offerings
• Provide comprehensive product information and demonstrations to potential clients, appropriately coordinating pre-sales and delivery resources as required
• Manage the entire sales cycle from prospecting to close, as well as contribute to sales efforts as a partial owner/contributor (i.e. as part of a bid team)
• Collaborate with internal teams, including other sellers and client partners, to ensure successful implementation and customer satisfaction
• Maintain and grow relationships with existing clients
• Stay up to date with the latest ServiceNow features and industry trends
  
  
  

Qualifications:

• Bachelor's degree in Technology (STEM), Business, Marketing, or a related field
• 15 years’ experience in sales, preferably in the SaaS software or solutions industry
• Strong knowledge of the ServiceNow platform and its capabilities
• Excellent communication and presentation skills
• Willingness to step outside core duties to meet the needs of the practice and customer
• Ability to work independently and as part of a team
• Strong problem-solving and negotiation skills
• Ability to travel as needed
  
  
  

Preferred Qualifications:

• Experience with CRM software and sales tracking tools
• Recent certification in ServiceNow Sales, Pre-Sales or possibly related technologies
• Experience in selling to large enterprises and managing complex sales cycles