What are the responsibilities and job description for the Field Service & Installation Technician (DC Area) position at Tsunami USA?
Field Service & Installation Technician
Washington DC / Northern Virginia Region
Who is TSUNAMI USA?
TSUNAMI USA, formerly known as Ocean 10 Security, is a rapidly growing technology company that designs, builds, installs, and supports our flagship product: the TSUNAMI Camera System.
Engineered for durability and performance, TSUNAMI systems provide 360-degree coverage, night vision, license plate recognition, remote monitoring, and more. Our solutions are trusted by municipalities, law enforcement agencies, housing authorities, military organizations, and even NASA.
While we maintain the agility and culture of a small business, our reach is national. We take pride in delivering white-glove service, embracing extreme ownership, and continuously improving every aspect of our business.
If you're hardworking, self-motivated, and enjoy solving technical challenges in the field, we'd love to hear from you.
Company Values
- Positive Attitude
- Continuous Improvement
- White-Glove Service
- Extreme Ownership
Position Overview
TSUNAMI USA is seeking a Field Service & Installation Technician to support our customers throughout the Washington, DC and Northern Virginia region.
This is an independent, field-based role ideal for someone with strong troubleshooting skills and experience working with networking, electrical, or camera systems.
While installation work is part of the position, the majority of your time will be spent troubleshooting, repairing, and replacing equipment such as:
- Point-to-point wireless radios
- Power systems and electrical components
- Routers and networking equipment
- Network Video Recorders (NVRs)
- TSUNAMI camera systems
Stafford, VA is the preferred home base. Candidates located in Fredericksburg, Woodbridge, Springfield, Alexandria, or surrounding areas will also be considered.
ResponsibilitiesService & Troubleshooting (Primary Duties)
- Respond to service requests within 24-48 hours, Monday through Friday
- Troubleshoot networking, electrical, and camera system issues
- Diagnose and repair:
- Point-to-point wireless infrastructure
- Power systems
- Routers and networking hardware
- NVRs
- TSUNAMI camera equipment
- Replace faulty hardware and components as needed
- Document work performed and service outcomes
- Communicate effectively with internal teams and customers when necessary
Installation Duties
- Learn and become proficient in all TSUNAMI installation methods
- Install systems on poles, buildings, and other structures
- Work at heights of 20 feet using ladders or lifts
- Pull and terminate Cat6 cable through buildings, attics, conduits, and other environments
- Work outdoors year-round in varying weather conditions
- Independently manage your schedule, vehicle, and equipment
- Assist customers during installation and service visits as needed
Travel & Coverage
- Travel throughout the Washington, DC and Richmond, VA regions
- Maintain a reasonable 24-48 hour onsite response time
- Occasional overnight travel may be required
RequirementsRequired Qualifications
- Minimum 1 year of networking and/or electrical troubleshooting experience
- Ability to work independently with minimal supervision
- Comfortable working at heights of 20 feet
- Reliable service vehicle (truck preferred for ladder transport)
- Valid driver's license
- Ability to work outdoors in all weather conditions
- Physical address capable of receiving equipment shipments
- Strong communication and problem-solving skills
- Ability to cover the Washington, DC and Richmond service areas
Preferred Qualifications
- IP networking experience
- Security camera installation or service experience
- Point-to-point wireless networking experience
- Cat6 installation and termination experience
- Familiarity with routers, switches, and NVRs
- Ownership of a mobile lift (helpful but not required)
Equipment & Support
- Mileage reimbursement for work-related travel
- Company fuel card
- Company credit card for approved field purchases
- Tools and equipment provided as needed
- Paid TSUNAMI system training
- Ongoing technical support from our internal team
Benefits
- Health Insurance
- Paid Time Off (PTO)
- Paid Training
- Monday-Friday Schedule
- Fuel Card
- Career growth opportunities within a rapidly expanding company
Application Questions
- Do you own a reliable service vehicle, preferably a truck capable of transporting a ladder?
- Do you have a physical address where equipment shipments can be received?
- Are you able to provide service coverage throughout the Washington, DC region within a 24-48 hour response time?
Experience Requirements
- IP Networking: 1 year (Required)
- Electrical Troubleshooting: 1 year (Required)
- Ladder Climbing/Working at Heights: 1 year (Required)
- Security Camera Systems: 1 year (Preferred)
License/Certification
- Valid Driver's License (Required)
Work Location
Field-Based / On the Road
Join a team that's redefining remote surveillance technology while providing exceptional service to customers across the country. At TSUNAMI USA, your work directly impacts communities, public safety, and critical infrastructure every day.
Pay: $25.00 per hour
Benefits:
- Fuel card
- Health insurance
- Paid time off
- Paid training
Application Question(s):
- Do you own a reliable service vehicle, preferably a truck capable of transporting a ladder?
- Do you have a physical address where equipment shipments can be received?
- Are you able to cover the DC area with reasonable (24-48hr) response time?
Experience:
- IP networking: 1 year (Required)
- Electrical troubleshooting: 1 year (Required)
- Ladder climbing: 1 year (Required)
- Security Camera: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: On the road
Salary : $25