What are the responsibilities and job description for the Director of IT position at Tsunami Express Car Wash?
Brief Description
Ride the Wave to a New Career with Tsunami Express Car Wash!
At Tsunami Express Car Wash, we’re more than just a place to get your car cleaned — we’re building a team-driven culture where innovation, growth, and customer experience are at the heart of everything we do.
Tsunami Express currently owns and operates 75 express car wash locations across Indiana, Minnesota, Illinois, Ohio, Missouri, and Wisconsin, with aggressive plans to expand to 100 locations over the next three years. We are creating a high-performance network of car washes powered by people, automation, and smart technology.
We are seeking a Director of IT who will oversee all technology operations across our locations, ensuring systems are secure, reliable, and optimized for business performance. This role will serve as the primary liaison between internal stakeholders, external MSP partners, and POS vendors, focusing on vendor management, strategic planning, and IT governance while supporting escalations and project delivery.
Key Responsibilities
Vendor & Partner Management:
Qualifications:
What you’ll get from us:
Join the Tsunami Experience Today!
At Tsunami Express Car Wash, we’re proud to serve our community with happy smiles and good vibes only. Our mission is to be a true oasis for our customer’s vehicle—and a mini escape for our guests.
Customers Enjoy a Quick Vacation From Their Day As They Surf Through Our Vibrant Tunnel, Filled With Waves Of Bright Colors And Refreshing Scents. After The Wash, They Can Relax And Take Advantage Of Our Top-notch Amenities, Including
Ride the Wave to a New Career with Tsunami Express Car Wash!
At Tsunami Express Car Wash, we’re more than just a place to get your car cleaned — we’re building a team-driven culture where innovation, growth, and customer experience are at the heart of everything we do.
Tsunami Express currently owns and operates 75 express car wash locations across Indiana, Minnesota, Illinois, Ohio, Missouri, and Wisconsin, with aggressive plans to expand to 100 locations over the next three years. We are creating a high-performance network of car washes powered by people, automation, and smart technology.
We are seeking a Director of IT who will oversee all technology operations across our locations, ensuring systems are secure, reliable, and optimized for business performance. This role will serve as the primary liaison between internal stakeholders, external MSP partners, and POS vendors, focusing on vendor management, strategic planning, and IT governance while supporting escalations and project delivery.
Key Responsibilities
Vendor & Partner Management:
- Act as the primary point of contact for MSP and POS vendors.
- Monitor SLAs, review performance reports, and escalate issues as needed.
- Negotiate contracts and manage renewals.
- Oversee network connectivity, hardware lifecycle, and POS system integrations.
- Coordinate with MSP for deployments, upgrades, and troubleshooting.
- Lead IT workstreams for projects such as new location openings, system migrations, and technology rollouts
- Develop project timelines, budgets, and stakeholder communication plans.
- Assess emerging technologies and recommend solutions to improve efficiency.
- Develop IT budgets and forecast future technology needs.
- Maintain IT asset inventory and vendor documentation.
- Provide regular IT performance and risk reports to leadership.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 10 years of IT experience, including vendor management and project leadership.
- Familiarity with MSP-driven environments and POS systems (retail preferred).
- Strong understanding of networking, Windows environments, and cloud services.
- Knowledge of cybersecurity principles and compliance frameworks (PCI DSS).
- Excellent communication and stakeholder management skills.
- Experience with Intune, RMM tools, and remote management platforms.
- Familiarity with car wash or multi-location retail operations.
- Project management certification (PMP or similar) is a plus.
What you’ll get from us:
- Competitive base salary and bonus opportunities.
- Employee discounts.
- Paid time off.
- Health, dental, and vision insurance.
- Comprehensive training and advancement opportunities within a rapidly growing company.
- A strong team culture focused on respect, growth, and customer excellence.
- Remote work environment.
- Evenings and weekends as business needs require.
- On-call availability expected for urgent support.
- Full-time schedule, with occasional regional travel to locations and leadership summits.
Join the Tsunami Experience Today!
At Tsunami Express Car Wash, we’re proud to serve our community with happy smiles and good vibes only. Our mission is to be a true oasis for our customer’s vehicle—and a mini escape for our guests.
Customers Enjoy a Quick Vacation From Their Day As They Surf Through Our Vibrant Tunnel, Filled With Waves Of Bright Colors And Refreshing Scents. After The Wash, They Can Relax And Take Advantage Of Our Top-notch Amenities, Including
- Free vacuums
- Complimentary self-service air for tires
- A full-service detail center