IT Product Manager

Our client is hiring an IT Project Manager on a long-term contract basis.

Work Model: Remote

Summary:

The Technical Product Manager (TPM) is a results-oriented individual with a passion and capability for creating high-quality learning solutions, on time, on scope, and on quality. As a leader of products, platforms, and/or teams, the TPM is an advocate for customer-empathetic software, able to promote teamwork and knowledge sharing and demonstrate thoughtful collaboration with customers and stakeholders across multiple business units.

Partnering with business unit product managers, the TPM designs, develops, and implements digital learning solutions. Leading and coordinating across development teams, the TPM drives the successful delivery of product and platform iterations to the market. They help define, manage, and implement innovative digital products and functionalities that meet market demands and priorities. Acting as the product's conscience, the TPM prioritizes customer needs against available resources to deliver viable solutions that enhance learning for students, instructors, and institutions.

Responsibilities:

• This position will partner with the product owners and development teams on the delivery of initiatives within our Higher Education platforms
• Be the conscience of the product, continuously view the product from the users perspective, ensuring the best possible experience. Prioritize customer experience throughout all development stages.
• Resolve ambiguous product requirements to achieve a clear vision that can then be shared with product and/or platform team(s).
• Own and deliver product cycle plans aligned with business milestones. Partner with development, business, and customer-facing teams to ensure timely, budget-friendly, and quality releases.
• Draft project charters and requirements, incorporating inputs from all stakeholders. Translate customer needs into actionable tasks for the engineering team and ensure the delivered product meets roadmap milestones.
• Oversee all aspects of the product, including technical debt, infrastructure, tools, and features. Ensure continuous attention and improvement.
• Assist in troubleshooting and resolving customer-reported issues. Assess trends and suggest enhancements to improve the user experience and reduce call volume.
• Identify and manage cross-team dependencies, leading collaboration for a seamless user experience. Ensure all affected teams understand and manage these dependencies effectively.
• Track competitive and technological landscape, keeping abreast of new innovations and developments in the market space.
• Partner with business units to provide training on new product features. Work with sales and marketing to promote the product and ensure a positive impact on revenues.

Required Qualifications:

• 3 years of experience in leading Agile-based, software product development teams and/or leading content development teams, with an emphasis on Pre-K through Higher Education content development and management. Bonus for experience developing content management systems.
• Demonstrated success defining and launching complex SaaS products, especially in educational software, to large, established user bases and with no downtime.
• Experience with wireframe and design analysis, business/e-commerce/SaaS application analysis, use case diagram development, and user story writing.
• Demonstrated ability to lead user-centered design processes, with a strong focus on user experience.
• Knowledge of the Web Content Accessibility Guidelines
• Knowledge of instructional design; experience in scalable production of digital content
• Jira and Confluence experience
• Experience working with remote teams in various time zones. Ability to work Eastern Time Zone hours.
• Acute attention to detail, ability to analyze complex systems, and expertise in managing multiple projects concurrently.
• Strong ability to understand, write, demonstrate, and transform technical concepts into non-technical terms that are understandable by business and customer stakeholders and teams
• Bachelor's degree in a relevant field.
• Scrum Product Owner Certification is desirable.
• Knowledge of and experience using Higher Education digital products and platforms is desirable

Pay Rate: $40 - $50

Job ID: 84149

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