What are the responsibilities and job description for the Clinical Account Representative position at TSP, a Syneos Health company?
Description
Make an Impact in Heart Failure Care
TSP is engaged in a direct hire search with a global leading medical technology organization dedicated to advancing innovative solutions that help healthcare providers diagnose, monitor, and manage heart failure. We are seeking a Clinical Account Representative (CAR) to support the growth and adoption of an innovative remote monitoring solution used in the management of heart failure patients. This field-based role combines clinical expertise, account management, customer education, and commercial execution to help healthcare providers optimize patient care and improve outcomes.
The Clinical Account Representative serves as a trusted partner to physicians, advanced practice providers, heart failure clinics, and healthcare administrators by driving utilization, supporting key accounts, and delivering ongoing education and technical support.
Key Responsibilities
Sales & Customer Engagement
Required
TSP Talent Solutions and our customers are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
The annual base salary for this position is $75,000 to $95,000. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.
Make an Impact in Heart Failure Care
TSP is engaged in a direct hire search with a global leading medical technology organization dedicated to advancing innovative solutions that help healthcare providers diagnose, monitor, and manage heart failure. We are seeking a Clinical Account Representative (CAR) to support the growth and adoption of an innovative remote monitoring solution used in the management of heart failure patients. This field-based role combines clinical expertise, account management, customer education, and commercial execution to help healthcare providers optimize patient care and improve outcomes.
The Clinical Account Representative serves as a trusted partner to physicians, advanced practice providers, heart failure clinics, and healthcare administrators by driving utilization, supporting key accounts, and delivering ongoing education and technical support.
Key Responsibilities
Sales & Customer Engagement
- Serve as the initial point of contact for established, high-volume accounts, ensuring successful patient onboarding and monitoring workflows.
- Achieve assigned sales and utilization goals within designated accounts.
- Develop and execute quarterly business plans focused on account growth and utilization.
- Conduct regular account reviews to evaluate performance, identify barriers, and uncover opportunities for expansion.
- Deliver product demonstrations and educational presentations to healthcare professionals.
- Gather and communicate competitive intelligence, customer feedback, and market insights.
- Provide account coverage and support for team members as needed.
- Build strong relationships with physicians, advanced practice providers, heart failure clinics, and healthcare administrators.
- Partner with the field team to conduct business reviews focused on program performance, patient volume trends, and operational effectiveness.
- Support workflow enhancements that improve patient identification, enrollment, and monitoring processes.
- Collaborate effectively with cross-functional teams, including sales, marketing, clinical specialists, professional education, and leadership.
- Maintain accurate CRM records.
- Provide technical troubleshooting and workflow support, escalating issues as appropriate.
- Support clinical procedures and case coverage when needed across priority accounts.
- Deliver training and education for clinical staff, heart failure programs, and administrative teams.
- Contribute to product in-services and support clinical data collection initiatives.
- Maintain and expand expertise in heart failure management, remote patient monitoring, and related technologies.
- Adhere to all regulatory, quality, compliance, and reporting requirements.
- Maintain accurate documentation of sales activities, account plans, expenses, and customer interactions.
- Foster professional and compliant communications with both external customers and internal stakeholders.
Required
- Bachelor's degree.
- 2-4 years of experience in medical device or healthcare sales with experience interacting directly with healthcare providers, clinic leaders, or hospital administrators.
- Proven consultative selling skills with the ability to identify customer needs and deliver effective solutions.
- Demonstrated record of meeting or exceeding performance goals, with achievement of ≥100% to goal in the most recent performance year.
- Strong presentation and communication skills.
- Proficiency with CRM systems (Salesforce preferred), Microsoft Excel, and PowerPoint.
- Willingness to travel within the assigned territory.
- Experience in cardiology, heart failure, electrophysiology, structural heart, cardiac devices, or remote patient monitoring.
- Knowledge of healthcare reimbursement and payment pathways.
- Familiarity with Cath Lab, procedural, or operating room environments.
- Basic clinical case support or procedural support experience.
TSP Talent Solutions and our customers are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
The annual base salary for this position is $75,000 to $95,000. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.
Salary : $75,000 - $95,000