Process Excellence Lead

• Define and drive the transformation roadmap aligned with organizational KPIs and strategic goals.
• Lead the design and execution of scalable future-state operating models across people, process, and technology.
• Own the end-to-end enablement program governance and execution.
• Build strong relationships with senior stakeholders to influence and align transformation priorities.
• Communicate vision, targets, and benefits effectively to drive buy-in and adoption.
• Troubleshoot and support BPM consultants and Program Managers in complex solutioning scenarios.
• Lead AI/ML and exploratory initiatives to unlock efficiency, data quality, and automation opportunities.
• Oversee due diligence and process shadows for prioritized workflows and process areas.
• Track goal achievement and benefits realization against defined KPIs.
• Ensure transformation initiatives are financially sound and deliver measurable ROI.
• Identify bottlenecks and opportunities at workflow level and map impact to OKRs.
• Embed best practices and tailored operating models across functions.
• Lead workflow-level analysis and shadowing to identify and implement improvement opportunities.

• At least a Bachelor's degree, Masters preferred
• Must have project managed 5 high impact Automation/Analytics end to end
• Must have RPA automation life cycle management experience
• Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology.

• Domain experience in Digital and Social Marketing (Ad campaign, setup, Paid search, Paid Social etc.) is preferred.
• Experience in Process Mining (Celonis, Process Gold etc.) is preferred.
• Experience in AI / ML based deployments using Python /Work fusion is preferred.
• Must have 11 years of work experience with minimum 7 years of relevant experience
• Must have excellent analytical, presentation & communication skill
• Should be a self-starter
• Should be willing to work in new industry verticals and build good in-depth domain knowledge faster

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.