LPN Case Coordinator

POSITION PURPOSE: The Case Coordinator is responsible for establishing and maintaining business relationships with clients and referral sources. The care manager implements and coordinates client services, and generates business from referral sources.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Meet with client and family to accurately complete all admission paperwork and assure the client and family understand the Care Plan and their responsibilities.
• Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
• Schedule and facilitate initial and ongoing client and caregiver meetings.
• Fill in caregiving shifts as needed
• Review services and cost of care with clients, complete client service agreement and initial paperwork.
• Schedule, conduct, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required.
• Develop the Plan of Care in accordance with client needs and wishes; update as warranted.
• Conduct supervisory visits in the home and ensure that services are provided in accordance with the Plan of Care.
• Effectively resolve complaints and incidents.
• Evaluate client and employee satisfaction.
• Provide feedback to the office manager regarding caregiver job performance.
• Execute the orientation for newly hired caregivers
• Independently respond to and resolve client complaints and concerns.
• Maintain positive relationships with clients and referral sources.
• Maintain predictable and regular attendance.
• Perform other functions as deemed appropriate by the management team.
• Maintain absolute confidentiality of all information pertaining to employees, clients and clients’ families.

REQUIRED JOB KNOWLEDGE AND SKILLS:

• Certified as a Licensed Practical Nurse
• Experience in the home care business a plus
• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.
• Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Present a well-groomed image that reflects the professionalism of the business.
• Ability to plan, organize, prioritize, and accurately complete work activities within deadlines while managing interruptions.
• Work independently and proactively with minimal direction and/or supervision.
• Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
• Ability to form relationships and maintain rapport with clients and referral sources.
• Demonstrate the ability to work well with a team.
• Ability to lawfully work in the U.S.