Client Services - Onsite MTA

Overview

Work Location:

This is an onsite position.Â

Compensation

$18hr

Our Office Is Located At

MTA Bridges and Tunnels/ ITS-Tolling Operations

2 Broadway, 23rd Fl., New York, NY 10004

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back-office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Build Your Future! Come join our thriving team as a Client Services Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

In this role, you will act as a liaison between clients as well as other TSI departments to handle requests, inquiries and problems.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
  
  

Responsibilities

• Act as a liaison between the client/firm and TSI departments to help ensure that goals are met.
• Identify client needs to provide solutions.
• Maintain daily telephone contact with assigned clients/firms and/or TSI Sales department representatives to ensure appropriate information is provided for the specific needs of each client.
• When requested, receive incoming and place outgoing calls to Clients to obtain required information by Operations Division and to resolve any issues and concerns.
• Phone communication up to 90% of time.
• Responsible for handling and responding to daily client/firm requests, inquiries, and problems via telephone, email, fax, mail and in-person.
• When requested, generate fees and up-sell wherever possible.
• Produce reports as requested by client/firm by assisting in the creation of the reports.
• Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems.
• When requested, maintain and update CRS system with information regarding suits and countersuits.
• Maintain productivity goals and metrics.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes. Perform other duties as assigned by management.
• Create and maintain client task instructions and direct and monitor workflow of deliverables performed by operations department
• Knowledge, understanding and compliance with all applicable federal, state and local laws and regulations related to job duties
• Participation in company programs must meet minimum performance standards
• Maintain knowledge of functional area and company policies and procedures
• Provide feedback to management concerning possible problems or areas for improvement
• Make recommendations to implement improved processes
• Perform their duties as assigned by managementÂ
  
  

Qualifications

• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
• Previous legal experience preferred.
• Proficient personal computer skills, including Microsoft Office. Dependent upon position, proficiency in CRS preferred.
• Excellent interpersonal, written, and oral communication skills.
• Ability to maintain the highest level of confidentiality.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.
  
  

Physical Requirements

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation
  
  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSICA

Pay Range

USD $18.00 - USD $18.00 /Hr.