General Manager- MOD Pizza

General Managers contribute to MOD’s success by leading a team of MOD Squad Members to maintain and deliver the MOD commitment for our guests. The General Manager is required to utilize discretion in managing the overall operation of their store. The majority of the time spent is supervising and directing the MOD Squad Members, and ensuring complete guests’ satisfaction. The General Manager oversees staffing decisions, hiring, training, disciplining, and uplifting their MOD Squad Members. Success is measured through managing the restaurant’s financial performance, MOD Squad morale, safety and security of their restaurant. As a General Manager for MOD your objective is to live, teach and demonstrate the MOD Pizza culture in all interactions.

Supervisory Responsibility:

This position manages all employees of the department and is responsible for the hiring and performance management of the employees within that department.

Essential Job Functions

• Supports the implementation of company programs through motivation and instruction to meet store operational and organizational objectives

• Setting goals for the MOD Squad, developing organizational capability and delivering the MOD commitment

• Holds MOD Squad Members accountable for delivering quality product and guest’s service

• Plans, identifies, communicates, and delegates the responsibilities and practices for the MOD Squad to ensure operational success

• Manages with integrity, honesty, and respect that promote the culture, core-mission, and values of MOD

• Responsible for the creation of schedules that meet the needs of the business; ensuring that agreat guests experience is delivered while maintaining financial results

• Responsible for all product ordering from various vendors directly; develops foodpars

• Maintains a calm/cool presence during peak volumes or unannounced events to uphold our goal to provide memorable guests service to all MOD patrons

• Direct contributor to reinforce a positive MOD Squad environment, recognizes team successes and opportunities to provide coaching and direction

• Constantly monitors restaurant’s staffing levels to ensure MOD Squad Member development and talent achieve and maintain restaurant operational requirements

• Utilizes operational tools to plan and achieve operational excellence in their restaurants; labor scheduling, monthly status reports, quarterly business review, cash and inventory management

• Solicits guests’ feedback to understand guests questions, and needs of their community

• Directly develops and maintains positive MOD Squad Member relationships through motivation, communication, and understanding; challenges and inspires MOD Squad Members

• Actively oversees MOD Squad Members through conducting performance reviews, coaching, and setting clear goals to achieve organizational needs

• Ensures adherence to applicable wage and hour laws for MOD Squad members

Educational / Experience

• High School Diploma or Equivalent. Bachelor’s Degree in Hospitality, Business or related field preferred

• Three years of progressively responsible retail experience, including two years ofsupervisory level experience

• Direct P/L Responsibility

• Experience analyzing financial reports and data

Skills/Abilities:

• Knowledge of supervisory practices and procedures

• Knowledge of guest’s service techniques

• Strong operational knowledge of guests-service oriented environment

• Strong leadership skills, coaching, and mentoring MOD Squad Members

• Interpersonal skills

• Team building skills and knowledge

• Strong decision making ability, problem solving

• Resource management, ensure MOD experience is delivered at all times

• Ability to manage multiple situations concurrently

• Ability to manage effectively in a superfast environment

• Ability to plan, prioritize, and communicate effectively

• Ability to communicate needs orally and in writing

• Ability to work independently to manage store needs

• Ability to effectively handle, manage confidential and sensitive information

Physical and Mental Requirements

Finger Dexterity: Using primarily the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Movements frequently and regularly required using the wrists, hands and/or fingers.

Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Reasoning Ability: Ability to apply common sense, understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability: Ability to perform very basic math skills including adding, subtracting, multiplying and dividing two digit numbers, to perform the four basic arithmetic operations with money; to perform operations with units such as inch, foot and yard, ounce and pound.

Language Ability: Ability to read and interpret documents such as contracts, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guestss or employees of the organization.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.

Must be physically able to work at any duty station in the kitchen or service area when needed on a temporary basis and operate cash register as appropriate. Have the ability to stand and walk for approximately 95-100% of shift including the ability to bend, reach and lift. May be required to lift objects up to 50 pounds.

Specific vision abilities required by this position include close vision and the ability to adjust focus.

Psychological Demands:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.

While performing the duties of this position, the employee is frequently required to work in a team environment, handle a fast-paced environment and be flexible and willing to accept change. Must also have the ability to communicate with others, both verbally and in writing.

Work Environment:

The work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.

The work is performed primarily in an office setting. The noise level in the work environment is moderate.

On occasion, to perform the work it may be necessary to travel in an automobile to other locations in the field either alone or accompanied by a co-worker.

TEAM Schostak Family Restaurants reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.