OPERATIONS COORDINATOR

SUMMARY

The Operations Coordinator is responsible for the coordination and the accomplishment of facility maintenance for all facilities assigned to the Department of Public Works (DPW) per the TPS contract at Fort Leonard Wood. The Operations Coordinator will perform all duties required and associated with the Preventive Maintenance Program including any future modifications to the existing contract. The Operations Coordinator will also provide direct support to the Project Management Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Generate, monitor and support the Operation Manager to accomplish the Preventive Maintenance schedule of over 52,000 PM’s and related tasks annually.
• Assist the Operation Manager and Supervisors with questions or problems dealing with buildings, locations and any technical issues thereof.
• Responsible for maintaining and updating the master database and the PM Schedule in Maximo as well as communicate with DPW, Operation Manager and Supervisors of the daily status.
• Produce required daily status reports and Monthly PM forecast to be reviewed by customer and Operation Manager.
• Maintain the inventory of current facilities, those to be removed and the addition of new facilities.
• Be the primary lead in support of formulating modifications to the current contract for new scope for facilities and systems coming online.
• Evaluate PMs to assure the tasks and processes are adequate to perform the maintenance. A collaborative effort with the Operation Manager and Shop supervisors.
• Brief Operation Manager and Project Manager of potential  issues and problems.
• Serves as a liaison in support and completion of site level goals, activities, and/or initiatives by communicating and conducting daily face-to-face customer service, telephone, and correspondence with internal/external customers.
• Process work products for Utility Billing consisting of:
  • Approximately 1,000 utilities across Fort Leonard Wood.
  • Facilitate generation and payment of invoices in conjunction with the USG.
  • Provide external support to Utility Billing customers with a variety of inquiries that occur throughout the month.
  • Maintain input and accuracy of the Utility Billing Database and other event operations reporting systems as assigned.
• May assist, complete, and review office correspondence including employee training requirements that may include invoices/statements, credit cards, petty cash, mileage forms, and reports.
• May develop, track and document requests for operations.
• May respond to, monitor, and adjust plans as resource requirements and volume of requests change.
• May perform clerical or technical duties.
• Contribute to the organization’s sustainability efforts.
• Employees are required to drive company vehicles on a Federal Installation.
• Performs other duties as assigned.

QUALIFICATIONS 

• Must have skills using applicable software programs.
• Must be familiar with the Program Management Office (PMO) Operations Desktop Operating Procedures (DOP) to include but not limited to: reporting requirements such as SIRs (Serious Incident Reports) and the MSOW (Master Schedule of Work).
• Basis of Estimate (BOE) development experience a plus.
• Proficient working knowledge of computer programs such as: Word, Excel, PowerPoint, Access, Adobe Pro, Visio, Outlook, Teams, SharePoint, etc.
• Must be adept at using office equipment and be able to continuously operate computers and other office productivity machinery.
• Must possess strong analytical abilities, excellent verbal and written communication skills, as well as customer service skills.
• Must be detail oriented, highly organized, resourceful, a quick learner, able to handle multiple projects simultaneously, and be comfortable working in a fast-paced environment with tight deadlines.
• Must have a demonstrated ability to support a department accurately and efficiently administratively and be a self-starter who can work with minimum supervision.
• Must be fluent in written and spoken English.
• Must be able to qualify for security clearance within one month.

EDUCATION and/or EXPERIENCE

• High school diploma or GED required.
• Bachelor’s degree and two years of experience, or equivalent work experience in lieu of degree.
• Two (2) years of customer service experience preferred.
• Must have a minimum of 3 years’ related experience in PM scheduling including technical broad.
• Military maintenance experience is preferred.

COMMUNICATION SKILLS

Must have the ability to respond to common inquiries or complaints from customers, managers and staff members. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  These physical demands include:

• Frequent use of hearing and speech to share information through oral communication.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Minimal climbing to potentially search for, retrieve, and return archived documents in storage boxes, filing cabinets and/or office shelving.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Salary : $56,000 - $60,000