Custodial Team Supervisor/Quality Control Inspector

POSITION AVAILABILTY CONTINGENT UPON CONTRACT AWARD

Company Overview
Tsay Federal Contracting Group is your trusted Native American 8(a) Small Disadvantaged Business and HUBZone partner and force multiplier to “help you win” in many diverse operational arenas. We’re proud to be a current service provider to the United States Government, to include the Department of the Army, the Department of Energy, and the National Nuclear Security Administration. We’ve also worked with the Department of the Navy, the Army Corps of Engineers, the Defense Threat Reduction Agency, and the International Law Enforcement Academy. Explore the capabilities and solutions that Tsay Federal Contracting Group brings to the table. We know that you will find the exact fit of skills, expertise, and experience you need to accomplish your mission.

SUMMARY OF DUTIES

The Custodial Supervisor/Quality Control Inspector is responsible for overseeing daily custodial operations and ensuring all cleaning services are performed in accordance with contract requirements, performance work statements, quality standards, and applicable safety regulations on a U.S. Army installation. This position supervises assigned custodial personnel, distributes work assignments, monitors employee performance, conducts inspections of serviced facilities, and documents quality control results. The individual ensures routine, project, and emergency cleaning tasks are completed efficiently and to required standards in administrative buildings, barracks, training facilities, medical support spaces, restrooms, fitness centers, and other supported facilities. The Custodial Supervisor/Quality Control Inspector also identifies deficiencies, implements corrective actions, provides on-the-job training, enforces compliance with OSHA requirements, Army regulations, and company safety policies, and maintains inspection reports, quality records, and performance documentation. This role serves as a key link between site management and frontline staff to ensure mission support, customer satisfaction, cleanliness, sanitation, and contract compliance are consistently achieved.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1. SUPERVISORY REQUIREMENTS AND QUALITY ASSURANCE & INSPECTIONS

• Supervise and coordinate daily work activities of custodians and leads.
• Train employees on proper custodial methods, equipment use, chemical handling, and safety procedures.
• Monitor inventory and proper use of custodial supplies, tools, and equipment.
• Conduct daily, weekly, and monthly custodial inspections of facilities in accordance with the Performance Work Statement (PWS), Technical Exhibits, and the approved QCP
• Inspect facilities and work areas specified in the PWS for conformance with quality standards
• Use Army-approved inspection methods, checklists, and Acceptable Quality Levels (AQLs) to evaluate performance

2. DOCUMENTATION & REPORTING

• Accurately document inspection results, deficiencies, trends, and corrective actions
• Maintain inspection logs, deficiency reports, and corrective action records in accordance with contract requirements
• Prepare and submit quality control reports to project management and government representatives as required

3. CORRECTIVE ACTIONS

• Identify performance deficiencies and notify custodial supervisors promptly
• Verify corrective actions are completed within contractually required timeframes
• Track repeat deficiencies and recommend preventive measures

4. CONTRACT COMPLIANCE

• Ensure compliance with all applicable regulations, including:
• Performance Work Statement (PWS)
• Quality Control Plan (QCP)
• Army regulations and installation policies
• Safety, environmental, and infection control standards (as applicable)
• Support government inspections, audits, and surveillance activities

5. COMMUNICATION & COORDINATION

• Serve as the primary quality liaison between the contractor and the Contracting Officer’s Representative (COR) or designated government personnel
• Participate in operational and quality meetings, inspections, and performance reviews
• Provide feedback and recommendations to improve custodial service delivery

6. TRAINING & CONTINUOUS IMPROVEMENT

• Assist in training custodial staff on quality standards, inspection findings, and best practices
• Identify trends and recommend process improvements to enhance performance and customer satisfaction

EDUCATION and/or EXPERIENCE

• High school diploma required; associate or bachelor’s degree preferred.
• 3–5 years of custodial, janitorial, or facility management experience.
• At least 2 years in quality assurance role.
• Strong knowledge of custodial cleaning practices, equipment, and chemicals.
• Proficiency in Microsoft Office, inspection software, or mobile auditing tools (e.g., CMMS, QA apps).
• Ability to read and interpret contract requirements and performance standards.
• Must have a valid driver’s license.

COMMUNICATION SKILLS

Must have the ability to respond to common inquiries or complaints from customers, managers, and staff members. Must be capable of initiating corrective action or revision of internal methods or procedures, IAW regulations, directives, and guidance from higher authority, to resolve problems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may occasionally be required to lift up to 75 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will generally work in an office environment, but some work may be conducted outside on facility grounds, with possible exposure to extremes in heat and cold. Some travel to project locations may be required as well as some evening, weekend, and holiday hours.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you proficient in Microsoft Office, inspection software, or mobile auditing tools (e.g., CMMS, QA apps)?
• Do you have the ability to read and interpret contract requirements and performance standards
• Do you acknowledge that you will undergo a pre-employment drug screen prior to be hired, as well as random drug screening throughout your employment? Tsay has a zero tolerance drug policy.
• Do you acknowledge that you must be able to obtain access to a military base in order to interview and/or be hired for this position, as well as maintain this access throughout your employment?

Education:

• High school or equivalent (Required)

Experience:

• custodial, janitorial, or facility management experience.: 3 years (Required)
• quality assurance: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Fort Hood, TX 76544 (Required)

Work Location: In person

Salary : $60,000 - $75,000