What are the responsibilities and job description for the Scheduling Specialist position at TSAOG Orthopaedics & Spine?
Description
JOB SUMMARY: The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.
SUPERVISOR: Scheduling Manager
Duties Include, But Are Not Limited To
POSITION REQUIREMENTS:
EDUCATION: Must have a High School Diploma or equivalent.
EXPERIENCE: 1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus.
SKILLS: Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus.
ABILITIES: Multitasking experience (example: ability to enter data while conducting customers calls). Ability to develop working relationships with internal and external customers.
OTHER: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting and computer use. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members. Normal but fast-paced work environment
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JOB SUMMARY: The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.
SUPERVISOR: Scheduling Manager
Duties Include, But Are Not Limited To
- Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
- Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
- Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
- Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
- Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
- Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
- Performs patient reminder calls for future appointment dates and documents accordingly.
- Document call summary in Athena/EMR system
- Requires regular and consistent attendance.
POSITION REQUIREMENTS:
EDUCATION: Must have a High School Diploma or equivalent.
EXPERIENCE: 1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus.
SKILLS: Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus.
ABILITIES: Multitasking experience (example: ability to enter data while conducting customers calls). Ability to develop working relationships with internal and external customers.
OTHER: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting and computer use. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members. Normal but fast-paced work environment
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