What are the responsibilities and job description for the Clinical Coordinator Float position at TSAOG Orthopaedics & Spine?
Description
Position Status: Full-Time
Supervisor: Clinic Administrator
What You’ll Do
What You’ll Need:
Position Status: Full-Time
Supervisor: Clinic Administrator
What You’ll Do
- Interaction with administrative and clinical staff including front desk, medical records, nursing, and ancillary services (when applicable) to ensure maximum utilization of resources and the efficient delivery of services.
- Oversees the day-to-day clinic activities and schedule in an effort to reduce patient wait times, and reduce overtime expenses.
- Assists physician to ensure clinic runs smoothly and on time.
- Schedules patient for surgery and advises patients of pre-surgical requirements to include laboratory orders and/or x-rays. Reviews surgical documents with patients.
- Advises patients of co-payment, co-insurance or other out-of-pocket expenses prior to surgery and refers patient to a financial counselor when necessary.
- Maintains surgical schedule and serves as liaison between staff and authorization department.
- Enters surgical/clinical charges into Athena, or directs charge tickets to reception specialist when appropriate.
- Coordinates scheduling of patient’s tests, ensuring follow-up appointments with physician are scheduled.
- Documents patient phone calls, prescription refill messages, and obtains physician signature.
- Manages clinical risk issues for patients/physician.
- Ensures patient phone calls are retrieved and returned in a timely manner.
- Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
- Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinical Services Manager as needed.
- Analyzes average patient wait times and makes recommendations for improvement as needed.
- Communicates with staff and physician on a regular basis to ensure quality of service and needs by the physician and patients are successfully met.
- Coordinates Physician personal and meeting schedules, to include solutions where scheduling conflicts exist.
- Coordinates On-Call rounding lists of patients.
- Ensures regulatory compliance and reports any issues to Clinical Services Manager as they arise.
- Requires regular and consistent attendance.
What You’ll Need:
- High School Diploma or equivalent. Nationally Registered Medical Assistant Certification required (must be obtained within 6 months of hire and/or must be kept current).
- Minimum of two years clinical experience.
- Must have clinical knowledge. Familiar with automated practice management systems such as Athena. Must be familiar with health insurance requirements as it relates to medical reimbursement (i.e., deductibles, co-pays, etc.)..
- Must demonstrate strong leadership and effective communication skills. Excellent planning, organization and managements skills. Ability to multi-task, works in a fast-paced work environment, and demonstrates team cooperation is required..
- Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
- Requires prolonged standing, sitting, stretching, and some bending. Requires eye hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information to patients and team members. Normal but fast-paced work environment.