Assistant General Manager

Overview

OMNI is honored to partner with TS2 Hospitality in the search of an Assistant General Manager to join the management team at their Four Points by Sheraton property in Olathe. The Assistant General Manager is a critical part of the hotel’s leadership team, responsible for ensuring remarkable service and guest satisfaction throughout the entire experience.

TS2 Hospitality is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open. They are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. 

TS2 vision: We deliver remarkable hospitality by encouraging excellence in each other.

TS2 values: We are family | We are selfless servants | We own it | We will straight talk | We have fun

The Assistant General Manager is directly responsible for managing front office and food and beverage operations, with significant responsibilities in overseeing other areas of the operation including maintenance and housekeeping as needed and directed by the General Manager. The Assistant General Manager will also assist the General Manager and Director of Sales with sales efforts, revenue management and maintaining excellent guest satisfaction metrics. This position plays a critical role in developing and maintaining a culture of service excellence based on the company’s mission and vision.

Responsibilities

• Promote and model company culture centered around company mission and values.
• Serve as the manager on duty in the General Manager’s absence.
• Work with and through the front desk and food and beverage associate teams to ensure hotel consistently exceeds guest service expectations and to anticipate, identify, and resolve guest service issues.    
• Ensure the food and beverage department consistently meets all requirements for food safety, alcoholic beverage control requirements, and brand standards. 
• Recruit, hire, and train a team of guest service and food and beverage associates who are properly trained in all aspects of their respective responsibilities.
• Develop schedules for front desk and food and beverage departments that include a substantial amount of time working with and training staff in-person. The schedule for this position will continually shift to include a variety of mornings, evenings, and weekends.
• Serve as the first line of defense in the event of call-offs on both front desk and food and beverage departments.
• Assist in revenue-related activities including revenue management, analysis, sales lead generation, and group/event execution.
• Oversee hotel accounting functions including cash handling, accounts receivable, and billing. 
• Oversee housekeeping, maintenance operations, and other responsibilities as needed/directed by hotel General Manager. 
• Attend all mandatory hotel and company meetings including weekly leader virtual meetings.

Qualifications

• A positive attitude and a commitment to working as a team to deliver excellent service.
• Flexible schedule (evening, weekend and holiday availability are required with the possibility of having to work or cover occasional overnight shifts).
• Able to successfully juggle owning responsibility for two separate departments simultaneously.
• Passionate about delivering excellent guest service and working directly with guests to resolve issues or complaints.
• Excellent leadership and communication skills to ensure employees know what is expected of them and have the tools and training needed to accomplish it.
• Previous leadership, hotel and food and beverage experience.
• Strong computer and organizational skills.
• Comfortable being on-call for employees when issues arise and able to cover shifts if employees fail to report to work.
• Able to handle stressful, high-pressure situations and conflict in a calm, professional manner.
• Physically able to perform all responsibilities including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds. 
• Able to successfully pass a drug test and background check.  

Compensation & Benefits

• Competitive annual salary.
• Performance reviews with annual raise eligibility.
• Quarterly bonus plan with revenue and team performance incentives.
• Health, vision and dental insurance for full-time (30 hours per week) employees.
• Paid time off for full-time employees.
• Up to $2400 referral bonus for referring new employees (per referral, see handbook for details).
• 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details).
• Hotel discounts for employee, family and friends through brand discount programs.
• Opportunities for promotions into senior leadership roles.

We appreciate your suggestions or referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted here or direct all inquiries to:

 OMNI Human Resource Management

Stacey Cowan, Senior Search Consultant, Practice Leader - Local Government Services

scowan@omnihrm.com  | 913-653-8085

OMNI and our clients are Equal Opportunity Employers.