Supervisory Tax Examining Technician

WHAT IS TAXPAYER SERVICES?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):
  • TS - CAS-Customer Account Services - Electronic Products and Services Support (EPSS), E-Help Desk Operations

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Qualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:

-SPECIALIZED EXPERIENCE IR-08: To be minimally qualified for this position, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

• Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
• Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled.
• Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
• Extracting and analyzing data from IRS systems and databases, including Aceyus, eGain, IDRS, EUP/ESAM/MEF, SADI, EHSS, and related applications, to monitor chat and phone adherence and employee case management;
• TAPS/SETR, HRConnect, Embedded Quality, and SharePoint.
• Escalating significant compliance risks, systemic defects, or operational barriers to higher-level management, providing analytical summaries and recommended courses of action;
• Providing technical and procedural guidance to lower-graded employees and may assist with on-the-job training. Supports implementation and consistent application of IRS electronic products, services, and procedures;
• IRS electronic filing (e-file) programs, electronic products and services, and associated systems, including their interrelationships, to resolve a wide range of technical issues and ensure accurate processing of electronic submissions;
• Providing technical and procedural guidance, reviewing work for accuracy and completeness, and delivering feedback to improve quality and consistency. Knowledge of coaching and on-the-job training techniques to support employee development and enhance team performance.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Responsibilities:

General Manager Duties:

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Serves as a first-line supervisor with full supervisory authority over a team of Tax Examiners and support staff engaged in the review and processing of tax related products.
• Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager.
• Identifies developmental and training needs of employees, providing or arranging for needed development and training.
• Initiates ways to improve production or increase the quality of the work directed.

STANDARD POSITION DESCRIPTIONS (SPD): PD91649
Visit the IRS SPD Library to access the position descriptions.

Salary : $71,877