IT/AV Technician PART-TIME

We are looking for a skilled Information Technology / Audiovisual Technician to provide fast and professional technical assistance for audio/video systems, computer systems, and networking. The Information Technology / Audiovisual Technician must have solid technical knowledge, production experience, and be able to communicate effectively to the end user. They must also be customer-oriented and patient when dealing with difficult customers. The Information Technology / Audiovisual Technician will troubleshoot all audiovisual and information technology issues, including live PA, audio, video, software, hardware, and networking.

Essential Functions

· Ability to handle concurrent requests and multitask.

· Ability to professionally interact with all areas and levels of the company.

· Troubleshoot network issues, hardware issues, printer issues, and software issues for a variety of programs and operating systems.

· Receive calls for assistance from staff by phone, email or in person and to log, resolve, or distribute those calls to the appropriate staff members.

· Perform hands on updates, repairs, configuration, and end user training of corporate information technology equipment, to include Computers, Mobile Devices, Multi-Function Copiers, Telecommunication/Collaboration devices, and Audio/Visual technologies.

· Setup and operate the PA and lighting equipment for live events.

· Repair and maintain audio equipment.

· Perform installations involving mounting racks, amplifiers, speakers, and pulling speaker cables.

· Perform installations involving pulling and terminating CAT cable, as well as setting up and neatly installing electronic components.

Knowledge, Skills, and Abilities

· Ability to effectively communicate, both orally and written.

· Ability to multi-task and work well under pressure.

· Strong analytical and problem-solving skills.

· Excellent customer service and interpersonal skills.

· Excellent organizational and follow-up skills with strong attention to detail.

· Knowledge of Windows Operating Systems to include: Windows 7/8/10 and Server.

· Knowledge of the installation, configuration, and troubleshooting of PC hardware components.

· Knowledge of various Windows desktop/server applications such as Microsoft Office and Adobe Creative Suite.

· Knowledge of Google applications and G Suite administration.

· Familiarity with networking technologies, and network troubleshooting.

· Familiarity with supporting and troubleshooting mobile devices.

· Experience with systems administration, including system maintenance, workstation support, security services, and Active Directory.

· Experience with PC, Mac, and Linux operating systems, as well as, iOS and Android.

· Competence with Windows Server Administration.

· knowledge of live production.

· knowledge of audio and video equipment.

· Competence with hand and power tools.

· Competence with the installation of audio equipment and electronics.

Education and Experience:

· Live Audio Production

· Associate degree in Computer Science or a related field (preferred).

Physical Demands:

· The ability to lift 50-75 pounds regularly.

· The ability to work outdoors in all seasons, even during inclement weather.

· The ability to climb ladders and work in high places.

Schedule:

· Tuesday- Saturday

Education:

· High school or equivalent (Required)

Experience:

· IT / AV: 2 years (Preferred)

Benefits:

• Employee discount

Work Location: In person