Dispatcher

About Company:

Truway Transit Group is a leading transportation provider delivering safe, reliable, and scalable group transportation solutions across the United States. We combine the personalized service of locally operated companies with the financial strength, advanced technology, and operational excellence of a national transportation platform. Whether serving schools, businesses, government agencies, or communities, our team is committed to providing exceptional service, dependable transportation, and a culture focused on safety, teamwork, and customer satisfaction. At Truway, our people drive our success, and we're building a team dedicated to moving people safely and efficiently every day.

Why Join Truway?
At Truway, you'll have the opportunity to make a meaningful impact in a growing organization that values safety, innovation, professionalism, and employee development. We believe in investing in our people and creating opportunities for career growth while helping connect communities through dependable transportation services.

Role of the Dispatcher

The Motor Coach Fleet Dispatcher plays a critical role in ensuring the efficient and safe operation of a fleet of motor coaches across various routes within the United States. This position is responsible for coordinating schedules, managing driver assignments, and monitoring fleet movements to optimize service delivery and meet customer expectations. The dispatcher acts as the central communication hub between drivers, maintenance teams, and management, addressing any issues that arise promptly to minimize disruptions. By leveraging real-time data and logistical planning, the dispatcher ensures compliance with safety regulations and company policies while maximizing operational efficiency. Ultimately, this role contributes significantly to the overall success and reputation of the transportation service by maintaining smooth fleet operations and high levels of customer satisfaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in dispatching or fleet coordination, preferably within the motor coach or transportation industry.
• Strong knowledge of transportation regulations and safety standards applicable to motor coach operations.
• Proficiency with GPS tracking systems and dispatch software.
• Excellent communication and organizational skills.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in logistics, transportation management, or a related field.
• Experience working with large motor coach fleets or in a similar dispatch role.
• Familiarity with Federal Motor Carrier Safety Administration (FMCSA) regulations.
• Ability to use advanced fleet management software and data analysis tools.
• Bilingual abilities to support diverse driver and customer populations.

Responsibilities:

• Coordinate daily motor coach schedules and assign drivers to routes based on availability and qualifications.
• Monitor fleet locations and status using GPS and other tracking technologies to ensure timely arrivals and departures.
• Communicate effectively with drivers to provide updates, resolve issues, and ensure compliance with safety and operational protocols.
• Collaborate with maintenance teams to schedule vehicle inspections and address mechanical issues promptly to avoid service interruptions.
• Maintain accurate records of driver hours, vehicle usage, and incident reports in accordance with company and regulatory requirements.
• Respond quickly to emergencies or unexpected changes in schedules, rerouting vehicles as necessary to maintain service continuity.
• Provide regular reports to management on fleet performance, driver compliance, and operational challenges.

EEO Statement

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.