What are the responsibilities and job description for the Regional Retail Sales Manager - South Carolina position at TruVista Communications Inc?
Position Summary
The Regional Retail Sales Manager is responsible for building, developing, and inspiring a high-performing retail sales team. This role leads residential retail sales team members who assist prospective and existing customers with new service inquiries and account support through walk-in interactions and inbound and outbound calls. The manager drives retail store teams to meet or exceed performance targets, supports cross-organizational goals, and trains team members on Truvista’s suite of products and services, including high-speed internet, IPTV, telephone, wireless, and home security and automation services. This role also participates in local community relations activities and customer events to increase awareness, expand market penetration, and provide exemplary customer support. This position provides day-to-day leadership for assigned retail locations, including coaching, performance management, scheduling support, sales execution, customer issue resolution, and coordination with other departments to support consistent retail operations.
The work schedule may vary based on retail center needs, customer events, staffing requirements, and business priorities. Evening and weekend availability may be required.
Essential Job Functions:
- Responsible for interviewing, training, developing and inspiring new and tenured retail sales team members to succeed
- Creates a culture of continuous learning and sales development through in-the-moment coaching, formal coaching, role-playing, team huddles, web-based training, and objective performance management.
- Performs lead generation and account penetration activities in new service areas, subdivisions and supports community events.
- Must be available to participate in various community events – some may be after normal business hours, to include evenings and weekends.
- Manages sales leads assigned to sales representatives and supports team members in successfully closing those leads.
- Takes ownership of customer complaints concerning billing or services rendered.
- Builds a sales team that can review customer accounts, identify opportunities that benefit both the customer and the company, and recommend additional services that meet customer needs.
- Communicates corporate policies and updated processes and procedures to team members in a timely manner.
- Observes in-person customer interactions and reviews inbound and outbound calls.
- Travels between assigned stores on a weekly basis andmust maintain a valid DL and good driving record
- Holds monthly one-on-ones and annual performance reviews centered on high-level sales performance and customer service.
- Provides assistance to frontline team members, including weekend or evening support as needed, normally less than 50% of the time.
- Prepares work schedules designed to maintain adequate staffing for predicted volume.
- Implements and enforces cash management and inventory management policies and procedures.
- Attends Truvista sales meetings and sales training to stay up to date on the latest product and pricing developments, business trends, and marketplace regulations.
- Serves as liaison with other departments within the company.
- Ensures the retail centers meet Truvista merchandising and branding standards.
- Performs all other related duties as assigned by management.
Knowledge, Skills, and Abilities:
To perform the job successfully, an individual should demonstrate the following competencies:
- Drives Vision and Purpose - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment; makes good decisions, and is willing to learn.
- Plans and Aligns - Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate initiatives and actions.
- Drives Engagement - Creates a positive and motivating work environment. Invites inputs and shares ownership and visibility. Provides and welcomes feedback. Supports team member efforts to succeed.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition.
- Customer Focus – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments.
- Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas.
- Communicates Effectively - Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions. Able to compose professional business correspondence.
- Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and order processing software.
- Decision Quality - Demonstrates sound decision quality by considering relevant factors and using appropriate decision-making criteria and principles.
Education/Experience:
- High school diploma or GED required. Bachelor’s degree in a related field preferred, or an equivalent combination of education and experience
- Minimum of two years of successful management experience in telecommunications or wireless is preferred.
- Three to five years of sales experience in a retail environment.
- Knowledge of ADP payroll systems and Omnia/Oasis order-processing systems is a plus but not required; training will be provided.
- Must have reliable transportation, as travel to other retail locations is required.
- Must have and maintain a valid driver’s license and a good driving record.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.