Front Office Receptionist/Scheduler

Are you interested in joining a fun team of diverse clinicians and individuals who are passionate about providing quality and effective mental health services in-person and through telehealth? Are you looking for schedule flexibility and a better work/life balance?? Look no further. Come join us at TruTherapy!

Our company
We are proud of the company culture we've built as we've grown over the past 8 years to make TruTherapy a place that people love to come to work at every day. At TruTherapy, we see every day as a chance to create a positive impact for our clients and team members. We have a diverse team at TruTherapy. Whether you're looking to start your career or grow an existing one, you will find a great work/life balance here. Although we take client treatment very seriously, we believe that work should be fun too! Company outings, catered lunches, group contests, and games are a few exciting things you can look forward to while working at TruTherapy.

About the position
We are looking for a full-time front desk team member that enjoys working in an exciting team environment while checking in clients at the front desk and providing support to our clinicians. We are looking for someone with at least 2 years of medical office scheduling experience.

Schedule: Monday-Thursday 8:30 AM - 6:30 PM; Friday 8:00AM - 12:00PM

A few job functions you can expect from this position:

• Primary lead for checking in in-office and telehealth clients
• Scheduling
• Transferring calls to appropriate channels and notifying supervisor of client concerns
• Assisting the records coordinator with medical records requests and pick up
• Assisting the referral coordinator with new and established patient referrals
• Communicating with doctor’s offices, lawyers, schools, and Case Workers for appointment information
• Maintaining our waiting room appearance and sanitizing regularly throughout the day
• Other duties designated by your Supervisor

Skills Needed:

• Communication and Confidence- Our front desk administrative assistants are the first face clients and other staff members see when they walk in the door. Professional behavior and attention to clients, visitors, and staff members making sure they have a pleasant experience and get assistance with inquires they may have is a must. Sometimes this includes difficult conversations informing clients of attendance policy violations and taking payments.
• Multi-tasking - Assist clients at front desk window while being the primary staff member to answer phone calls with assistance from other administrative staff. Assist other administrative staff with responding to our client text message system.
• Problem-solving- Prioritize issues and tasks relating to check-in, the schedule and other job duties and address errors fast.
• Computer Literacy- Ability to use our EHR system, texting system, multi-line phone system, and Microsoft Word and Excel efficiently.

************** PAY & BENEFITS **************

We offer paid holidays (including the employee's birthday because we never miss an opportunity to celebrate you!), 2 weeks of time off per year, health insurance, and 401K matching. Pay starts at $17.00 per hour and a $2.00 per hour raise is granted following a positive 90-day review.

Apply now
If you are interested in applying for an administrative assistant position at TruTherapy, please submit your resume. For the quickest response time, please feel free to send us a message on really with any questions.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $2 - $17