Call Center Representative

Legal Call Center Representative

Location: Newark, NJ (Onsite)

Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m.

Compensation: $23/hour, commensurate with experience

Type: Long-Term Contract-to-Possible Hire (6–12 months)

Trustpoint has an immediate opening with a busy and collaborative legal services organization in Newark, NJ, for a Legal Call Center Representative. This onsite role supports a high-volume litigation practice by serving as a primary point of contact for clients and attorneys. The ideal candidate is empathetic, organized, detail-oriented, and comfortable in a client-facing role within a fast-paced environment.

Responsibilities

• Serve as the first point of contact for new clients, offering guidance, updates, and support throughout the litigation process
• Conduct intake calls, gather case details, and accurately enter information into Salesforce
• Manage both outbound and inbound calls with professionalism and efficiency
• Assist with pre-litigation investigations, draft correspondence, and review medical and legal documents
• Support scheduling and calendar management while ensuring all case files remain accurate and up to date
• Maintain a professional, responsive, and client-centered rapport during all interactions

Qualifications

• Experience in a call center, legal setting, or other professional services environment—especially in a client-facing capacity
• Experience working with medical records is a plus
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Experience with Salesforce or similar case management/CRM software
• Tech-savvy, with the ability to manage confidential information responsibly and discreetly

Details

• Long-term contract-to-possible hire opportunity (6–12 months)
• Fully onsite in Newark, NJ
• Monday–Friday, 9:00 a.m.–6:00 p.m.
• Compensation: $23/hr, commensurate with experience

Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.