What are the responsibilities and job description for the Outpatient Navigator position at TrustPoint Hospital?
Join our team as an Outpatient Navigator at TrustPoint Hospital! We are looking for individuals who are passionate about behavioral health. If you are interested in growth opportunities that are second to none in the industry and making a difference in the lives of people in our community through compassion, this position is right for you! TrustPoint Hospital is a 217-bed, state-of-the-art treatment center providing comprehensive medical and psychiatric services on both inpatient and outpatient bases. We deliver exceptional care to patients needing acute physical medicine and rehabilitation, adult, adolescent, geriatric psychiatry, and medical psychiatry.
TrustPoint Hospital offers an extensive array of benefits to our valued team members. Current offerings encompass:
The Outpatient Navigator supports continuity of care by guiding eligible patients transitioning from inpatient or residential behavioral health treatment into Partial Hospitalization (PHP), Intensive Outpatient Programming (IOP), or other community-based services. This role ensures timely, informed referrals; facilitates coordination among inpatient and outpatient departments; and provides education and support to patients and families regarding post-discharge services. With a deep understanding of levels of care, discharge workflows, and what differentiates Acadia’s outpatient programs, the Outpatient Navigator plays a vital role in increasing step-down engagement, reducing readmissions, and strengthening care transitions. The Outpatient Navigator may also help facilitate direct admissions to PHP/IOP programs.
Essential Functions
Patient Engagement and Referral Coordination
Required
AHPILOT
TrustPoint Hospital offers an extensive array of benefits to our valued team members. Current offerings encompass:
- Medical, Dental, and Vision Insurance coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Company-paid Basic Life & AD&D insurance
- Disability benefits
- 401(k) Retirement Plan with a company match
- Employee Assistance Program (EAP) and Employee Discount Program
- Paid Holidays for work-life balance
- Paid Time Off (PTO)
- Tuition Reimbursement opportunities for career advancement
The Outpatient Navigator supports continuity of care by guiding eligible patients transitioning from inpatient or residential behavioral health treatment into Partial Hospitalization (PHP), Intensive Outpatient Programming (IOP), or other community-based services. This role ensures timely, informed referrals; facilitates coordination among inpatient and outpatient departments; and provides education and support to patients and families regarding post-discharge services. With a deep understanding of levels of care, discharge workflows, and what differentiates Acadia’s outpatient programs, the Outpatient Navigator plays a vital role in increasing step-down engagement, reducing readmissions, and strengthening care transitions. The Outpatient Navigator may also help facilitate direct admissions to PHP/IOP programs.
Essential Functions
Patient Engagement and Referral Coordination
- Own the full stepdown process—from patient identification to program admission
- Meet every eligible inpatient and review open direct admission inquiries to facilitate referrals to outpatient
- Educate patients and families on the value of continued care post-discharge and highlights of the hospital’s program (specialized tracks, support to address barriers to access such as transportation, etc.)
- Maintain multiple in-person check-ins during patient’s inpatient stay, including 1:1 discussions, facilitation of inpatient transitions/discharge groups, and participation in treatment team
- Support patients with outpatient orientation/program introduction, including completion of required admissions documentation and consent forms, and introductions to PHP/IOP leaders and therapists
- Partner with other hospital departments to facilitate step-downs, including:
- Clinical services to confirm clinical appropriateness for outpatient and include outpatient in treatment plans
- Business office (BO) for benefits verification and copay clarifications
- Utilization Review/Management (UM) to secure necessary authorizations. Support with ongoing UM, as needed, including, but not limited to pre-certifications, renewal authorizations, denial appeals, and tracking days remaining.
- Business development and marketing for support to convey outpatient value proposition and key messages for patient engagement
- Outpatient Services to ensure capacity, program compatibility, and mutual awareness of discharge dates
- Participate in daily flash meetings to review emerging stepdown candidates, rationale for discharges not stepped down, and report out on day one PHP/IOP attendance for prior day’s step-downs
- Track step-down admissions and conversion rate and trends over time
- Identify barriers/opportunities to further enhance patient engagement and reduce readmissions
- Report weekly progress to facility CEO, COO, and Director of Outpatient Services
Required
- High school diploma or equivalent required. Bachelor’s degree in social services-related field strongly preferred.
- Minimum of 2 years in behavioral healthcare setting (e.g., acute psychiatric hospital)
- Licensed or license-eligible clinician (e.g., LCSW, LPC, LMHC, LMFT)
- Peer support specialist certification
- Experience with PHP and IOP levels of care, discharge planning, and/or utilization review
AHPILOT