What are the responsibilities and job description for the EDI Support Analyst position at TrustMinds, Inc.?
Role: EDI Support Analyst
Location: Lyon Station, PA 19536
Work schedule: Hybrid, 1/2 days onsite
Duration: 6 months contract to hire (no visa sponsorship available)
Summary:
The EDI Support Analyst is responsible for supporting the day-to-day operation of the organization's Electronic Data Interchange (EDI) environment. This role monitors EDI transactions, resolves routine processing issues, assists with trading partner implementations, and ensures the reliable exchange of electronic business documents. The position works closely with business users, customers, suppliers, and technical teams to support operational processes and maintain data integrity throughout the EDI lifecycle.
Responsibilities:
- Monitor daily EDI processing to ensure successful transmission and receipt of electronic transactions
- Investigate and resolve routine transaction failures, communication issues, and processing exceptions
- Support common EDI transaction sets such as purchase orders, order acknowledgments, invoices, advance ship notices, remittance advice, and forecasting documents
- Assist with testing and onboarding new trading partners
- Work with customers, suppliers, and internal business teams to resolve transaction-related issues
- Monitor EDI queues, alerts, and reports to identify and address processing concerns
- Validate transaction data accuracy and investigate discrepancies
- Maintain EDI documentation, support procedures, and trading partner records
- Escalate complex issues to senior team members when appropriate
- Participate in system testing, upgrades, and enhancement activities
- Support user training and provide assistance regarding EDI processes and procedures
- Contribute to continuous improvement initiatives that increase transaction reliability and efficiency
- Off-hour support and some travel as needed
- Other duties outlined by Information Technology Senior Management