Desktop Support Engineer in Vandalia, OH - Onsite - Only W-2 all 5 days.

This position to work on our W-2 ONLY

We are looking for a proactive and customer-focused Desktop Support Engineer with 3–4 years of hands-on experience in IT support. The ideal candidate will serve as the first point of contact for IT-related issues, providing timely technical assistance to end users while ensuring high levels of customer satisfaction. The role involves troubleshooting hardware, software, network, and peripheral issues, as well as supporting day-to-day IT operations.

Key Responsibilities

• Act as the first point of contact for all IT-related incidents and service requests.
• Provide desktop, laptop, printer, and peripheral support to end users.
• Diagnose and troubleshoot hardware, software, operating system, and application-related issues.
• Install, configure, and maintain Windows operating systems, desktop applications, and security software.
• Manage user accounts, passwords, and access permissions in Active Directory and Microsoft 365 environments.
• Configure and support email clients such as Microsoft Outlook.
• Perform software installations, upgrades, and patch management.
• Support network connectivity issues, including LAN/Wi-Fi, VPN, and basic network troubleshooting.
• Install and configure printers, scanners, and other IT peripherals.
• Maintain IT asset inventory and ensure proper documentation of hardware and software.
• Log, track, and resolve incidents using an IT Service Management (ITSM) ticketing tool such as ServiceNow, Jira, or ManageEngine.
• Escalate complex issues to higher-level support teams when necessary.
• Follow IT security policies and ensure compliance with organizational standards.
• Provide remote support to users using remote access tools.
• Assist with onboarding and offboarding activities, including system setup, user provisioning, and device allocation.
• Document troubleshooting steps, resolutions, and knowledge base articles.