Service Manager

Job Summary:

The Service Manager is a pivotal role responsible for the efficient and effective operation of the service department. This position oversees all aspects of service delivery, from initial client contact and proposal generation to project completion and team management. The Service Manager ensures the highest standards of quality, customer satisfaction, and operational efficiency are met, while directly managing service crews and ensuring they are fully equipped and prepared for all assignments.

Primary Responsibilities:

• Service Department Management:
  

  • Oversee the day-to-day operations of the service department, ensuring smooth workflow and optimal productivity.
    
  • Develop and implement strategies to improve service delivery, customer satisfaction, and departmental profitability.
    
  • Monitor and analyze service department performance metrics, identifying areas for improvement and implementing corrective actions.
    
  • Manage service department budget, controlling costs and maximizing revenue.
    
  • Ensure compliance with all relevant safety regulations, company policies, and industry standards.
    

• Work Crew Setup and Management:
  

  • Schedule and dispatch service crews efficiently, optimizing routes and maximizing productivity.
    
  • Assign appropriate personnel to projects based on skill sets, experience, and project requirements.
    
  • Provide clear instructions and expectations to service teams for each job.
    
  • Monitor crew performance, providing feedback, coaching, and training as needed.
    
  • Address and resolve any personnel issues or conflicts within the service teams.
    

• Contract and Proposal Finalization:
  

  • Collaborate with sales and/or estimation teams to prepare accurate and competitive service proposals.
    
  • Review, finalize, and present contracts and proposals to clients.
    
  • Negotiate terms and conditions of service agreements to ensure mutually beneficial outcomes.
    
  • Maintain organized records of all contracts, proposals, and related client communications.
    

• Equipment and Resource Management:
  

  • Ensure service teams have all necessary tools, equipment, materials, and supplies before commencing work.
    
  • Conduct regular inventory checks and coordinate with procurement for timely replenishment of equipment and supplies.
    
  • Oversee the maintenance and repair of service equipment, ensuring it is in good working order and meets safety standards.
    
  • Identify and recommend new equipment or technology to enhance service capabilities and efficiency.
    

Required Skills and Qualifications:

• Proven experience in a service management or supervisory role, preferably within [mention industry, e.g., HVAC, construction, landscaping, IT services].
  
• Strong leadership and team management skills with the ability to motivate and develop a high-performing team.
  
• Excellent communication, negotiation, and interpersonal skills.
  
• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
  
• Proficiency in [mention relevant software, e.g., CRM software, scheduling software, project management tools].
  
• Solid understanding of budgeting and financial management principles.
  
• Strong problem-solving and decision-making abilities.