IT Systems Manager

Position Summary

The Information Technology (IT) Systems Manager plays a critical role in ensuring Company’s technology backbone is robust, secure, and optimized to support our mission of providing access to quality, affordable medication so 300 million people live healthier, happier lives. This role is entrusted with overseeing complex systems integrations, managing enterprise applications, and ensuring seamless technology operations across a fast-paced, high-growth pharmaceutical environment. By driving innovation and leveraging technology solutions, this position ensures the company remains agile, efficient, and ready to scale in service of our patients and partners.

Duties And Responsibilities

•  Oversees the configuration, maintenance, and optimization of enterprise-level IT systems to ensure peak performance and reliability.
  
•  Manages system integrations, upgrades, and migrations with minimal disruption to operations while ensuring adherence to regulatory requirements.
  
•  Collaborates closely with cross-functional teams to identify technology needs and deliver solutions that improve productivity, efficiency, and security.
  
•  Implements advanced monitoring, troubleshooting, and performance tuning processes to proactively prevent and resolve issues.
  
•  Partners with security teams to ensure all systems meet compliance requirements for the pharmaceutical industry, including data integrity and confidentiality standards.
  
•  Evaluates and deploys AI-powered tools and solutions to enhance system efficiency, streamline workflows, and support informed decision-making.
  
•  Prepares and maintains comprehensive technical documentation, including system configurations, standard operating procedures, and disaster recovery plans.
  
  

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge And Skills

•  Strong leadership, analytical, and problem-solving skills, with the ability to manage complex projects independently and communicate effectively across all organizational levels.
  
•  Excellent proficiency in enterprise systems administration, system integrations, performance optimization, and AI-enabled tools, with advanced skills in Microsoft Office (Word, Excel, PowerPoint) and relevant IT management platforms.
  
  

Key Competencies

•  Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
  
•  Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
  
•  Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
  
•  Resourcefulness: Secures and deploys resources effectively and efficiently.
  
•  Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
  
•  Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
  
•  Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
  
•  Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  

 Values

•  People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
  
•  Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
  
•  Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
  
•  Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
  
  

 Experience and Qualifications

•  Minimum of 7 years of experience managing enterprise IT systems, infrastructure, and applications in highly regulated environments, preferably within the pharmaceutical or healthcare sectors.
  
•  Requires a Bachelor’s degree in information technology, computer science, or a related field; Master’s degree preferred.
  
•  Preferred certifications include Microsoft Certified: Azure Administrator Associate (AZ-104); IT Infrastructure Library (ITIL) Foundation; CompTIA Security ; VMware Certified Professional (VCP).