Assistant Manager

Trusted Tire & Auto

Assistant Manager

Every great store needs a right hand.

The Assistant Manager is the day-to-day force multiplier for the Store Manager- the person who keeps the shop sharp, the team aligned, and the standard high when things get busy or messy (because they will). This role is not about titles or checking boxes. It’s about command presence, operational discipline, and the ability to step in, take control, and move the business forward without drama. When the Store Manager is out, the Assistant Manager is the one the team looks to. And when the Store Manager is in, the Assistant Manager is making sure execution never slips.

WHO WE’RE LOOKING FOR

We’re looking for a leader with presence and backbone- someone who can run the floor, coach people, and hold the line without needing permission for every move.

This role is a fit for someone who:

• Commands respect through consistency and integrity
• Is comfortable holding the line and having hard conversations when standards slip
• Understands how people, pace, and profit connect
• Can balance urgency with professionalism
• Has mechanical inclination or real shop exposure (strongly preferred)
• Doesn’t need to be the smartest technician to lead great ones

If you’re the person others naturally defer to when things get chaotic, this seat is built for you.

PRIMARY RESPONSIBILITIES

Operational Command

• Run daily shop operations with discipline, urgency, and consistency
• Enforce company systems, SOPs, and safety standards without shortcuts
• Maintain bay flow, cleanliness, equipment readiness, and brand standards
• Step in as acting Store Manager when required
• Shut down standards drift before it becomes dysfunction

People & Performance Leadership

• Lead from the floor—coaching in real time, correcting in the moment
• Hold attendance, performance, and behavior standards without hesitation
• Support hiring, onboarding, training, and development efforts
• Address issues early and escalate appropriately
• Set the tone: professional, focused, and accountable

Business & Results Focus

• Support scheduling, labor control, and productivity expectations
• Monitor workflow, ticket quality, and operational efficiency
• Reinforce the Trusted Tire sales and service process
• Protect inventory, margins, and company assets
• Understand the numbers well enough to know when something’s off

Customer Experience

• Ensure customers are treated with transparency, respect, and confidence
• Handle escalations with ownership and authority
• Model calm, solutions-focused communication
• Build trust through execution—not promises

WHAT SUCCESS LOOKS LIKE

A successful Assistant Manager:

• Keeps the store tight, clean, and moving
• Communicates openly and honestly with the Store Manager
• Is trusted to run the business, not just the shift
• Is always hungry to learn more and strive for excellence

KEY SKILLS & COMPETENCIES

• Proven people leadership and operational control
• Mechanical inclination or automotive shop experience (preferred)
• Business aptitude: labor, flow, efficiency, and cost awareness
• Clear communication and emotional maturity
• Ability to make decisions and stand behind them
• High standards, low tolerance for excuses

EXPERIENCE & REQUIREMENTS

• Prior supervisory or management experience required
• College-educated preferred (business, management, operations, or related fields a plus) — not required
• Automotive or technical environment experience strongly preferred
• Full‑time, up to 40 hours per week (overtime as needed)
• Availability between 7:00am–7:30pm, including some Saturdays (No Sundays!)
• Valid driver’s license and clean driving record
• In-person role; must be located near the job site
• We are willing to train the right individuals!

Pay and Benefits

• $65,000–$85,000/year
• Paid training
• Health insurance with partial employer contribution
• HSA with employer match (HDHP option)
• Company-provided life insurance
• 401(k) with matching
• Dental & vision insurance
• Paid Time Off
• Christmas Fund with employer match
• Referral bonuses
• Employee, friends, and family discounts

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Trusted Tire & Auto cares about the health and safety of our employees. Employees are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

EQUAL EMPLOYMENT OPPORTUNITY

Trusted Tire & Auto is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Trusted Tire & Auto will provide reasonable accommodation for qualified individuals when appropriate.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000 - $85,000